Onsite Experienced Service & Repair Dispatcher

General Parts Group; Memphis (TN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO

401(k) match

Profit sharing

Medical

Dental

Job summary

General Parts Group in Memphis, Tennessee is hiring an Experienced Dispatcher for its Service & Repair Division. This onsite role serves as the critical link between customers and field technicians, coordinating installations, maintenance, and repairs of commercial kitchen equipment and HVAC/R systems.

We seek a multitasking professional with a strong customer service mindset who can juggle calls, input service orders, and adjust schedules in real time.

Qualifications

• 3+ years in a dispatch role within the service or repair industry.
• Strong customer service and communication skills.
• Familiarity with service scheduling and field coordination.
• Organized and able to adapt to a fast-paced environment.
• Experience with commercial kitchen equipment or HVAC/R is a plus.

Responsibilities

• Coordinate and communicate with customers, dealers, and sales reps to schedule service.
• Create service orders and input job details into dispatch software.
• Optimize technician workflow with the service manager.
• Daily scheduling: notify technicians and adjust assignments as needed.
• Coordinate parts with Parts Department to ensure timely service.
• Maintain accurate customer profiles and knowledge of credit/collections protocols.

Skills

Customer service

Multitasking

Communication

Organization

Problem solving

Job description

General Parts Group in Memphis, Tennessee is hiring an Experienced Dispatcher for its Service & Repair Division. This onsite role serves as the critical link between customers and field technicians, coordinating installations, maintenance, and repairs of commercial kitchen equipment and HVAC/R systems.

We seek a multitasking professional with a strong customer service mindset who can juggle calls, input service orders, and adjust schedules in real time.