Onsite Experience Lead: Luxury Workplace Hospitality

Playbook; Dallas (TX); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Free employee medical coverage

401(k) match

Short-term disability

Job summary

Playbook, a hospitality program operator, seeks a proactive leader to launch and oversee the Onsite workplace experience at Tollway Plaza in Dallas. You will drive high-end amenity operations, curate tenant-focused events, and supervise service delivery in a luxury setting.

You will partner with property teams and tenants to elevate the tenant experience, manage budgets, and deliver compelling programming while ensuring seamless guest services and robust engagement across the building’s

Qualifications

• 4+ years in hospitality, events, or CRE with luxury experience.
• Proven ownership of standards, service delivery, and team performance.
• Tech-savvy with booking, scheduling, and collaboration tools.

Responsibilities

• Lead high-end hospitality program operations and events.
• Build strong tenant relationships and coordinate with property teams.
• Oversee app content, tenant communications, and marketing efforts.

Skills

Hospitality operations

Event planning

Client relationship management

Technology proficiency

Tools

Google Workspace

Slack

Job description

Playbook, a hospitality program operator, seeks a proactive leader to launch and oversee the Onsite workplace experience at Tollway Plaza in Dallas. You will drive high-end amenity operations, curate tenant-focused events, and supervise service delivery in a luxury setting.

You will partner with property teams and tenants to elevate the tenant experience, manage budgets, and deliver compelling programming while ensuring seamless guest services and robust engagement across the building’s