Onsite Evening Tier 1 Help Desk Technician

Apex Systems; Memphis (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Everforth Apex Systems is seeking a Tier 1 Help Desk professional to provide initial technical support to end-users in a hospital environment. You will handle basic hardware deployment, installation, and validation, acting as the first point of contact for IT assistance, with attention to detail and teamwork.

The role emphasizes responsive service, documentation, and collaboration with Lead Technicians and Project Managers.

Qualifications

• 1–3 years of experience in desktop support or IT support roles.
• Basic understanding of computer hardware and peripherals.
• Ability to follow detailed procedures and documentation requirements.
• Comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Disconnect, transport, install, and reconnect IT equipment (PCs, monitors, printers, etc.).
• Follow migration procedures and deployment schedules.
• Assist with equipment setup and validation in new locations.
• Ensure devices are connected and functioning after deployment.
• Maintain asset tags and documentation for project tracking.
• Support inventory audits and documentation of movements.

Skills

Desktop support

Hardware deployment

Documentation

Team player

Communication

Tools

ServiceNow

Job description

Everforth Apex Systems is seeking a Tier 1 Help Desk professional to provide initial technical support to end-users in a hospital environment. You will handle basic hardware deployment, installation, and validation, acting as the first point of contact for IT assistance, with attention to detail and teamwork.

The role emphasizes responsive service, documentation, and collaboration with Lead Technicians and Project Managers.