EUC level -1 - Backfill Engineers

SOPliance Inc.; Bellevue (WA); On-site; USD 48,000 - 65,000; Full time

Job summary

SOPliance Inc. is seeking an EUC Level 1 Technician to provide onsite end-user computing support in Bellevue, WA. The role involves troubleshooting desktops and laptops, hardware installation, software configuration, and basic network connectivity.

The ideal candidate will have hands-on Windows experience, desktop support, hardware troubleshooting, and IT service management familiarity, with a customer-focused approach and ability to work onsite.

Qualifications

• Diploma or degree in IT, CS, or related field.
• 1–3 years of desktop support/EUC experience.
• Strong troubleshooting and communication skills.
• Ability to work onsite with minimal supervision.

Responsibilities

• Provide Level 1 onsite support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows OS.
• Perform hardware diagnostics and break/fix activities.
• Assist with Active Directory and user account management.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive).
• Log incidents and manage requests in the ticketing system.
• Follow ITIL/SOPs and escalate to Level 2 when needed.

Skills

Windows troubleshooting

Desktop hardware support

Office 365 applications

Active Directory fundamentals

Basic networking

Printer and peripheral support

Remote desktop support

ITIL concepts

Education

Diploma or degree in Information Technology/Computer Science

Tools

ServiceNow

VPN clients

Job description

Position: EUC Level 1 Technician (End User Computing)

Experience: 1–3 Years

Employment Type: Full-Time

Work Location: Onsite

Location - 3535 Factoria Blvd. Suite 300-Bellevue - WA

We are looking for Backfill Engineers Primary and Secondary to provide coverage for Dedicated Engineers.

Job Summary

We are looking for an experienced and customer-focused EUC Level 1 Technician to provide onsite technical support to end users. The candidate will be responsible for troubleshooting desktop and laptop issues, hardware installation, software configuration, and basic network connectivity.

The ideal candidate should have hands-on experience in Windows environments, desktop support, hardware troubleshooting, and IT service management.

Key Responsibilities

• Provide Level 1 onsite technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows operating systems.
• Perform hardware diagnostics, replacement, and break/fix activities.
• Support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, VPN, and TCP/IP.
• Assist with user account management, password resets, and Active Directory.
• Perform hardware installation, device deployment, upgrades, and configuration.
• Support IT asset management, inventory tracking, and equipment maintenance.
• Log, update, and manage incidents and service requests through ticketing systems.
• Follow established SOPs, ITIL processes, and SLA requirements.
• Escalate complex technical issues to Level 2 support teams.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Required Technical Skills

• Windows 10/11 troubleshooting and configuration.
• Desktop and laptop hardware support.
• Microsoft Office 365.
• Active Directory fundamentals.
• Basic networking: TCP/IP, DNS, DHCP, LAN and Wi-Fi.
• Printer and peripheral troubleshooting.
• Hardware installation and replacement.
• Remote desktop and basic IT support tools.
• Ticketing systems such as ServiceNow or equivalent.

Required Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in Desktop Support, EUC, or IT Technical Support.
• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Customer-focused approach and ability to work independently onsite.

Preferred Certifications

• CompTIA A+
• Microsoft certifications
• ITIL Foundation
• Customer service and communication.
• Incident management and troubleshooting.