Desktop Support Technician

Sharp Brains; Narragansett (RI); On-site; USD 40,000 - 60,000; Full time

Job summary

A tech support company is seeking a Hardware Technician to provide Level 1 end-user support for desktops and laptops in Narragansett, Rhode Island. The role involves troubleshooting hardware, operating systems, and standard applications in both Windows and macOS environments. The ideal candidate should have a strong customer-service focus and be capable of executing onsite and remote support tasks. This position promises an engaging work environment with opportunities for problem-solving and customer interaction.

Qualifications

• Ability to provide Level 1 end-user support for desktops and laptops.
• Experience with installing, configuring, and troubleshooting hardware.
• Knowledge of Windows and macOS environments.

Responsibilities

• Provide Level 1 end-user support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot hardware, operating systems, and standard applications.
• Support Windows/macOS environments, basic networking, and user access issues.

Job description

Job Description – EUC L1 / Desktop Support / Hardware Technician

• Provide Level 1 end-user support for desktops, laptops, printers, and peripherals
• Install, configure, and troubleshoot hardware, operating systems, and standard applications
• Support Windows/macOS environments, basic networking, and user access issues
• Perform IMAC activities (Install, Move, Add, Change)
• Escalate complex issues to L2/L3 teams as needed
• Deliver onsite and remote support with a strong customer-service focus