Onsite Enterprise Service Desk Analyst - Secret Clearance

Astrion; Columbia (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Astrion is seeking an Enterprise Service Desk Analyst to support enterprise IT operations and end-user services at our Columbia, MD location. This onsite role focuses on end-user computing, cyber-security, and infrastructure support within a fast-paced environment.

The candidate will manage Help Desk tickets, assist with workstation provisioning, MFA, VPN, and collaboration tools, while coordinating with cybersecurity and compliance teams. Active Secret clearance is required.

Qualifications

• Bachelor’s degree or AA with related IT experience as stated.
• DoD 8140 requirements may apply; CompTIA Security+ preferred.
• Active Secret security clearance required.

Responsibilities

• Contribute to daily Enterprise Service Desk operations and resolve end-user requests.
• Provide hardware, software, mobile device, and enterprise app support.
• Manage and prioritize Help Desk tickets with strong customer service.
• Assist with workstation setup, OS updates, and Azure enrollment.
• Configure and troubleshoot laptops/desktops and peripherals.
• Assist user accounts: password resets, MFA enrollment, Office 365 mgmt.
• Support VPN connectivity, remote access, and collaboration tools.
• Onboard new employees with workstation setup and credentials.
• Troubleshoot hardware, software, printers, and connectivity issues.
• Coordinate with Cyber Operations for malware remediation and IR activities.
• Document procedures and support solutions; onsite Monday–Friday in Columbia, MD.

Skills

Customer service

Communication

Leadership

Collaboration

Organizational skills

Education

Bachelor’s degree in Computer Science or related field OR Associate degree with 5+ years of related experience

Tools

ManageEngine ServiceDesk Plus/Pro

BeyondTrust Remote Support

Windows 11

Office 365

Azure Gov

Intune

Microsoft Defender

Microsoft Entra ID

Job description

Astrion is seeking an Enterprise Service Desk Analyst to support enterprise IT operations and end-user services at our Columbia, MD location. This onsite role focuses on end-user computing, cyber-security, and infrastructure support within a fast-paced environment.

The candidate will manage Help Desk tickets, assist with workstation provisioning, MFA, VPN, and collaboration tools, while coordinating with cybersecurity and compliance teams. Active Secret clearance is required.