Top Secret Clearance Service Desk Engineer (Onsite)

Ardent; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

Ardent is seeking a Service Desk Engineer in Washington, DC, to design, implement, and maintain secure controls that reduce risk from unauthorized discovery, lateral movement, and credential abuse within government environments. This is an on-site role requiring an active Top Secret clearance.

The engineer will build secure workstation images for macOS and Windows, manage patching and configuration through Ivanti, KACE, JAMF, Intune, and GPO, and ensure compliant, testable imaging pipelines

Qualifications

• Bachelor’s degree in Information Technology, Cybersecurity, or a related field (or equivalent experience).
• Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.
• Six (6) years of engineering (not help desk) experience in enterprise environments.
• Experience working under formal change control, audit, and security governance processes.

Responsibilities

• Design and maintain secure standard workstation images that enable access to the VDI environment for remote users on both macOS and Windows platforms.
• Design and maintain secure standard workstation images that enable access to the VDI environment for on‑site users on both macOS and Windows platforms.
• Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications, ensuring delivery through approved mechanisms such as a company application store, Microsoft Intune, or Group Policy Objects (GPO) based on user role and access level.
• Engineering and maintaining secure baseline configurations for macOS and Windows endpoints to support both on‑site and remote access use cases.
• Using Ivanti and KACE to manage operating system and application patching, version control, deployment workflows, and remediation of configuration drift.
• Leveraging Microsoft Intune to enforce device compliance, configuration profiles, security policies, and conditional access requirements based on user role and device posture.
• Design, build, and maintain standardized, division‑specific workstation images for macOS and Windows that incorporate approved baseline security controls and required VDI/remote access clients.
• Maintain imaging toolchains and automation scripts (Ivanti, KACE, JAMF, or equivalent) used for image creation, testing, and deployment; validate image integrity prior to production release.
• Engineer and operate patch management processes using Ivanti (or equivalent) for OS and third‑party application patching; coordinate Intune/GPO‑based patch orchestration for Windows endpoints.
• Implement and maintain enrollment workflows for Intune, Autopilot (Windows), and Apple Business Manager / JAMF for macOS and iOS devices.

Skills

Endpoint Engineering

Cybersecurity

IT Infrastructure

Education

Bachelor’s degree in Information Technology, Cybersecurity, or a related field

Job description

Ardent is seeking a Service Desk Engineer in Washington, DC, to design, implement, and maintain secure controls that reduce risk from unauthorized discovery, lateral movement, and credential abuse within government environments. This is an on-site role requiring an active Top Secret clearance.

The engineer will build secure workstation images for macOS and Windows, manage patching and configuration through Ivanti, KACE, JAMF, Intune, and GPO, and ensure compliant, testable imaging pipelines