Onsite Enterprise Service Desk Analyst – IT & Security

Astrion; Columbia (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Astrion seeks an Enterprise Service Desk Analyst to join our Columbia, MD team onsite. You will support enterprise IT operations, end-user computing, and cybersecurity-related tasks while delivering strong customer service.

The role requires a Secret clearance, CompTIA Security+ or equivalent 8140-compliant cert, and hands-on experience with Windows 11, Office 365, Azure Gov, Defender/Intune, and VPN/MFA. Travel is limited, and the position is full-time.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or related field with 2+ years IT experience
• Or an Associate degree with 5+ years related experience
• 2+ years in a Service Desk/ IT support role
• Current DoD 8140 aligned certs; CompTIA Security+ preferred
• Strong Windows 11, Office 365, Azure Gov, and IT support knowledge
• Experience with Defender, Intune, Remote Support tools, Entra ID
• Ability to resolve advanced issues on workstations, VPN, MFA
• Experience prioritizing Help Desk tickets in enterprise
• Excellent customer service, communication, leadership
• Ability to collaborate with infra, cybersecurity, compliance
• Strong organization and multi-priority management
• Active Secret security clearance required

Responsibilities

• Contribute to daily Enterprise Service Desk operations and resolve end-user requests
• Provide hardware, software, mobile device, and application support
• Manage and prioritize Help Desk tickets with strong customer service
• Support workstation provisioning including OS installation, updates, and Azure enrollment
• Configure and troubleshoot laptops/desktops and peripherals
• Assist with user account administration including password resets and MFA
• Support VPN connectivity and remote access tools
• Onboard new employees with workstation setup and credential distribution
• Troubleshoot hardware, software, printer, and connectivity issues
• Support asset management and configuration management processes
• Coordinate with Cyber Operations on malware remediation and investigations
• Collaborate with Enterprise IT Service to communicate user requirements
• Assist Cybersecurity Compliance with audits and evidence collection
• Document procedures and recurring solutions
• Position requires Monday–Friday onsite support at Columbia, MD office

Skills

Service Desk

IT Support

Customer Service

Windows 11

Office 365

Azure Gov

Defender/Intune

VPN/MFA

Ticket Management

Communication

Collaboration

Organizational Skills

Security Clearance

Education

Bachelor's degree in Computer Science, IT, Engineering

Associate degree + 5+ years related experience

Tools

ManageEngine ServiceDesk Plus

BeyondTrust Remote Support

Job description

Astrion seeks an Enterprise Service Desk Analyst to join our Columbia, MD team onsite. You will support enterprise IT operations, end-user computing, and cybersecurity-related tasks while delivering strong customer service.

The role requires a Secret clearance, CompTIA Security+ or equivalent 8140-compliant cert, and hands-on experience with Windows 11, Office 365, Azure Gov, Defender/Intune, and VPN/MFA. Travel is limited, and the position is full-time.