Onsite IT Support Engineer — Enterprise & Service Desk

Dhaka Technologies Limited; Washington (District of Columbia); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Dhaka Technologies Limited, on behalf of the District Department of Transportation (DDOT), is hiring an IT Specialist for an onsite contract role in Washington, DC. The specialist will deliver technical support, configure systems, and manage incidents to maintain reliable IT operations across the organization.

The role requires strong knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, with experience in ITIL processes and identity management.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience (Required)

Responsabilités

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Document all interactions and technical procedures in the ticketing system.
• Escalate issues and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies and best practices.

Connaissances

Windows OS

MacOS

Microsoft 365

Active Directory

Networking basics

Mobile device management

ITIL

Communication

Problem solving

Teamwork

Formation

Bachelor's degree in IT or related field

Outils

Ticketing system

Description du poste

Dhaka Technologies Limited, on behalf of the District Department of Transportation (DDOT), is hiring an IT Specialist for an onsite contract role in Washington, DC. The specialist will deliver technical support, configure systems, and manage incidents to maintain reliable IT operations across the organization.

The role requires strong knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, with experience in ITIL processes and identity management.