Enterprise IT Support Specialist

Hruckus; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

HRUCKUS in Washington, DC seeks an experienced Enterprise IT Support Specialist for an onsite assignment. You will provide frontline and advanced technical assistance, manage user accounts, and support enterprise tools to ensure reliable IT operations.

The role requires 6+ years in IT support, strong knowledge of Windows, macOS, Microsoft 365, AD, and networking, and familiarity with ITIL processes. A Bachelor's degree or equivalent experience is required.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• 6+ years of IT support, service desk, or system troubleshooting.
• Experience with Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.
• Experience supporting mobile devices (iOS and Android) with enterprise management profiles.
• Experience with ITIL incident, problem, and change management.
• Strong communication and customer service skills.
• Ability to work independently and in teams.
• Ability to lift 25-40 lbs.

Responsibilities

• Serve as primary IT support contact via phone, email, ticketing, and in-person.
• Troubleshoot hardware, software, and network issues at basic and advanced levels.
• Assist with account access, MFA issues, and identity management.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise apps and departmental systems.
• Conduct root-cause analysis and implement long-term solutions.
• Document interactions and procedures in the ticketing system.
• Escalate issues and collaborate with admins, infrastructure, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, lifecycle management.
• Educate users on IT policies and best practices.

Skills

Communication skills

Customer service

Problem solving

Team collaboration

Independent work

Physical lifting

Education

Bachelor’s degree in IT or related field

Tools

Windows OS

MacOS

Microsoft 365

Active Directory

Networking basics

Job description

Veteran Firm Seeking a Enterprise IT Support Specialist for an Onsite Assignment in Washington, DC

Executive Summary:

HRUCKUS is looking for an experienced Enterprise IT Support Specialist to provide comprehensive technical support to end users, ensuring reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.

Position Description:

The Enterprise IT Support Specialist provides technical assistance to end users, ranging from front-line support to advanced troubleshooting and system configuration. This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies onsite.

Position Responsibilities:

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and technical procedures accurately in the ticketing system.
• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Required Qualifications:

• Bachelor’s degree in IT or related field or equivalent experience (10 Years)
• 6 Years of experience providing IT support, service desk operations, or system troubleshooting.
• 6 Years of working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.
• 6 Years of experience supporting mobile devices (iOS and Android), including enterprise management profiles.
• 6 Years of proficiency with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).
• 6 Years of ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.
• Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.
• Ability to follow ITIL best practices for incident, problem, and change management.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to lift, move, and install computer hardware up to 25-40 lbs.

Minimum Education/ Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience