Onsite Enterprise IT Lead — Retail & Warehouse Ops

Dallas Cowboys

Frisco (TX)

Hybrid

USD 95,000 - 135,000

Full time

14 days+

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Job summary

Dallas Cowboys Merchandising (DCM) in Frisco, TX seeks an Enterprise Support Lead to manage onsite IT support for the distribution center, offices, and retail locations. You will lead daily operations, coordinate incident response, and work with IT, security, and vendor teams to keep systems running smoothly.

The role covers asset lifecycle, mobility services, and executive tech support for gameday events and corporate activities, including store and warehouse environments.

Qualifications

4+ years in enterprise desktop support or technical operations
Experience leading a support team and coordinating incident response
Proficient in endpoint management and OS administration
Strong communication with non-technical users and executives

Responsibilities

Lead and manage onsite IT support operations
Serve as primary technical escalation point for incidents
Develop and maintain IT SOPs and knowledge base
Oversee asset lifecycle and inventory control
Support retail technology and warehouse systems
Provide executive and event technology support
Travel to retail locations in Texas, Oklahoma, and New Mexico as needed

Skills

Leadership

Clear communication

Event-day pressure management

Training non-technical users

Education

Bachelor's degree in IT or related field

Tools

Microsoft Intune

Jamf Pro

PDQ

Windows administration

macOS administration

Microsoft Dynamics 365 Store Commerce

Cisco Meraki

Job description

The role covers asset lifecycle, mobility services, and executive tech support for gameday events and corporate activities, including store and warehouse environments.

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