Executive IT Support Specialist — Onsite (Dallas)

Hotel Yountville; Dallas (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits (Medical, dental, and 

401(k) with company match

Paid vacation, holidays, and personal

Job summary

Remington Hospitality is seeking an IT Support Specialist for our Dallas corporate office. This onsite role supports associates and executives, troubleshoots Windows, Microsoft 365, and conference-room tech, and keeps devices and access under control.

You will work with the EVP Head of IT, utilize ServiceNow, Datto RMM, and automation tools, and contribute to a culture of service, reliability, and continuous improvement.

Qualifications

• 2–3+ years of corporate desktop, deskside, help desk or end-user IT support experience.
• Strong troubleshooting skills in a Windows and Microsoft 365 environment, with Entra ID, authentication and MFA.
• Experience troubleshooting laptops, peripherals, printers and conference-room technology.
• Experience with ticketing or service management platforms, and with remote support or monitoring and management tools.
• Basic networking knowledge, including Wi‑Fi, DNS and DHCP.

Responsibilities

• Be our on-site go-to: primary IT support resource for the corporate office and resolve tickets in ServiceNow.
• Solve everyday tech issues: Windows laptops, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers and connectivity, plus access, MFA and Entra ID issues.
• Support our leaders: deliver professional, patient, high-touch support to executives and senior leaders.
• Power great meetings: keep conference rooms running, including Teams, displays, cameras and microphones, and have technology ready for important presentations.
• Fix it fast: use Datto RMM to diagnose endpoint issues, and prepare or replace a laptop on short notice.
• Team up: work with our MSP and other IT resources on escalations, and document solutions in knowledge articles.
• Make tomorrow easier: fix root causes instead of repeating fixes, and look for ways to use AI, scripting or automation.

Job description

Remington Hospitality is seeking an IT Support Specialist for our Dallas corporate office. This onsite role supports associates and executives, troubleshoots Windows, Microsoft 365, and conference-room tech, and keeps devices and access under control.

You will work with the EVP Head of IT, utilize ServiceNow, Datto RMM, and automation tools, and contribute to a culture of service, reliability, and continuous improvement.