Onsite IT Support Lead – Dallas & Multisite

Omninet Capital LLC; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off & holidays

Mileage reimbursement

Job summary

Omninet Capital LLC is hiring an IT Support Specialist for an on-site role in Dallas, TX. You will provide in-person support to Dallas staff and serve as the on-site IT lead for newly acquired properties, while also assisting staff at other offices remotely via phone, email, Teams, and our RMM platform.

Occasional travel to properties in the Dallas–Fort Worth area is expected. This role suits someone who works independently, takes ownership of issues from start to finish, and expands

Qualifications

• 2+ years of IT help desk or desktop support in a multi-site environment.
• Strong troubleshooting on Windows 10/11 and Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Working knowledge of Active Directory and Entra ID (Azure AD) user and group management.
• Hands-on experience supporting users remotely with remote access or RMM tools.
• Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Comfortable working independently, prioritizing your own queue with clear notes for escalation.
• Clear, friendly written and verbal communication with non-technical users.
• Valid Texas driver’s license, reliable transportation, and ability to travel locally within DFW.

Responsibilities

• Serve as a first and second point of contact for users by phone, email, Teams, and ticketing.
• Support leasing office staff at properties nationwide, keeping workstations, printers, phones, and network running.
• Troubleshoot Windows endpoints, Microsoft 365 apps, Outlook, Teams, OneDrive, and SharePoint.
• Resolve printer, scanner, peripheral, and mobile device issues.
• Handle account requests: password resets, MFA enrollment, mailbox and distribution group changes.
• Support property-specific systems such as property management software.
• Own tickets from intake to resolution, with clear updates to users along the way.
• Administer users, groups, and licenses in Microsoft 365, Exchange Online, and a hybrid AD/Entra ID environment.
• Provision and enroll new devices into domain environment.
• Run and adapt PowerShell scripts for routine admin, reporting, and remediation tasks.
• Assist with basic network support: switches and access points, ISP coordination.
• Provide hands-on support at the Dallas office and at properties in the DFW area.
• Set up workstations, conference room AV (Microsoft Teams Rooms), and network equipment.
• Coordinate with vendors, ISPs, and our MSP for onsite work.
• Manage local hardware inventory, deployments, and device returns.
• Document fixes, procedures, and configurations in our knowledge base.
• Follow onboarding and offboarding checklists for users and devices.
• Flag recurring issues and suggest improvements or automation.

Skills

Windows 10/11

Microsoft 365

Active Directory

Entra ID / Azure AD

RMM tools

Remote support

Networking basics

Communication skills

Texas driver’s license

Tools

ConnectWise

PowerShell

Intune

Windows Autopilot

Conditional Access

Teams Rooms

Job description

Omninet Capital LLC is hiring an IT Support Specialist for an on-site role in Dallas, TX. You will provide in-person support to Dallas staff and serve as the on-site IT lead for newly acquired properties, while also assisting staff at other offices remotely via phone, email, Teams, and our RMM platform.

Occasional travel to properties in the Dallas–Fort Worth area is expected. This role suits someone who works independently, takes ownership of issues from start to finish, and expands