Enterprise Tech Support Lead — Dallas HQ (Hybrid)

Island; Coppell (TX); In loco; USD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision fully covered

DTO (Discretionary Time Off)

401K with 4% match

Parental leave

Daily catered lunch

Gym access

Descrizione del lavoro

Island is seeking an experienced Technical Support Team Lead to accelerate our Dallas HQ. You will manage a local team of 7+ engineers on-site, drive performance, and ensure exceptional customer experiences while collaborating with R&D in Tel Aviv.

The role is 80% in-office at Coppell, TX (Mon-Fri, 4/1 hybrid). You’ll own hiring, mentoring, and operational health, with a strong focus on security and enterprise-grade support services.

Competenze

• 5+ years in a deep technical support or engineering role for Enterprise B2B SaaS, Cybersecurity, or Infrastructure products.
• 2–3 years as a Team Lead or Manager of technical teams (ideally in an in-office or hybrid hub environment).
• Must love staying technical—reproduce bugs, analyze logs, and jump on live calls with enterprise CISOs.
• Strong troubleshooting across Identity & Auth, Enterprise Networking, and OS internals.
• Exceptional communication skills translating complex issues for customers and executives.

Mansioni

• Lead and develop a high-performing local Technical Support Engineers team at Dallas HQ.
• Conduct regular in-person 1:1s, performance reviews, and milestone career planning.
• Foster a collaborative on-site hub culture of accountability, ownership, and customer obsession.
• Drive local hiring, onboarding, and training as the Dallas hub scales through 2026.
• Manage physical team scheduling, workload balancing, and escalation coverage.

Conoscenze

Technical Support

Team Leadership

SaaS Support

Cybersecurity

Networking

Troubleshooting

Descrizione del lavoro

Island is seeking an experienced Technical Support Team Lead to accelerate our Dallas HQ. You will manage a local team of 7+ engineers on-site, drive performance, and ensure exceptional customer experiences while collaborating with R&D in Tel Aviv.

The role is 80% in-office at Coppell, TX (Mon-Fri, 4/1 hybrid). You’ll own hiring, mentoring, and operational health, with a strong focus on security and enterprise-grade support services.