Technology - Enterprise Support Site Lead

Dallas Cowboys & Jones Entities; Frisco (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Dallas Cowboys Merchandising seeks an Enterprise Support Site Lead to oversee onsite IT support for the distribution center, offices, and Pro Shop locations in Frisco, TX. You will lead day-to-day operations, coordinate escalation for endpoint, retail, and warehouse tech, and partner with infrastructure, security, and business applications teams to keep critical operations running.

The role requires strong communication with non-technical users and executives, 4+ years in related roles, and

Qualifications

• 4+ years in enterprise desktop support, retail systems, or technical operations with 1+ year in a lead role.
• Hands-on with endpoint management platforms and Windows/macOS administration.
• Experience supporting retail POS and warehouse scanning hardware.
• Working knowledge of networking fundamentals; Cisco Meraki preferred.
• Experience with ITSM ticketing platforms (TeamDynamix preferred).
• Clear communicator with non-technical users and executives under pressure.
• Bachelor’s degree in IT or related field preferred; equivalent experience ok.
• Certifications: Jamf 100/200, Microsoft Endpoint Administrator, Network+/Security+.

Responsibilities

• Lead and manage onsite IT support operations with direction and escalation.
• Serve as primary technical escalation point for incidents across teams.
• Develop and maintain IT SOPs, knowledge bases, and training materials.
• Administer endpoint management for Windows, macOS, and mobile devices.
• Oversee IT asset lifecycle: procurement, inventory, disposal, audits.
• Manage enterprise mobility, telecom services, and cost optimization.
• Support retail technology operations across Pro Shop locations.
• Maintain warehouse and supply chain technology environments.
• Provide executive, VIP, and event tech support for senior leaders and gamedays.
• Perform other duties as assigned.

Skills

Communication

Leadership

Problem solving

Vendor coordination

Education

Bachelor’s degree in IT

Tools

Microsoft Intune

Jamf Pro

PDQ

Windows/macOS admin

Dynamics 365 Store Commerce

Zebra hardware

Cisco Meraki

TeamDynamix

Job description

Job Title: Enterprise Support Site Lead - DCM

Department: Information Technology

Location: Frisco, TX (Dallas Cowboys Merchandising / The Star)

Position Summary

The Enterprise Support Lead provides onsite technology support for Dallas Cowboys Merchandising (DCM), including the distribution center, corporate offices, and Pro Shop retail locations. The role leads day-to-day support operations, is the escalation point for endpoint, retail, and warehouse technology issues, and works with infrastructure, security, and business applications teams to keep store and distribution operations running.

Essential Duties and Responsibilities

1. Lead and manage onsite IT support operations, providing direction, mentoring, workload prioritization, and escalation support to ensure timely issue resolution and uninterrupted business operations.
2. Serve as the primary technical escalation point for critical incidents, coordinating resolution efforts with infrastructure, networking, security, application, and vendor teams.
3. Develop and maintain IT operational standards, including SOPs, knowledge base documentation, technical training, and cross-functional support processes.
4. Administer endpoint management for Windows, macOS, and mobile devices, including configuration, software deployment, security tooling, and patch and vulnerability remediation
5. Oversee IT asset lifecycle management, including procurement, inventory control, asset disposition, compliance auditing, data sanitization, and mobility services administration.
6. Manage enterprise mobility and telecommunications services, including mobile device provisioning, carrier account administration, wireless plans, usage auditing, and cost optimization initiatives.
7. Support retail technology operations across all Pro Shop locations.
8. Maintain warehouse and supply chain technology environments.
9. Provide executive, VIP, and event technology support, delivering white-glove service to senior leadership and ensuring reliable technology operations for corporate events, gameday activities, live broadcasts, and special organizational functions.
10. Other duties as assigned

• Qualifications
  • 4+ years in enterprise desktop support, retail systems, or technical operations, including at least 1 year in a lead role
  • Hands-on experience with endpoint management platforms (Microsoft Intune, Jamf Pro, PDQ) and Windows/macOS administration
  • Experience supporting retail POS (Microsoft Dynamics 365 Store Commerce preferred) and warehouse scanning hardware (Zebra preferred)
  • Working knowledge of networking fundamentals; Cisco Meraki experience preferred
  • Experience with ITSM ticketing platforms (TeamDynamix preferred)
  • Clear communicator with non-technical users and senior executives; sound judgment under event-day pressure
  • Bachelor’s degree in an IT-related field preferred; equivalent experience considered
  • Preferred certifications: Jamf 100/200, Microsoft Endpoint Administrator, CompTIA Network+ or Security+
• Working Conditions
  • Regular travel to retail locations in Texas, Oklahoma, and New Mexico
  • Evening, weekend, and holiday work for games and organizational events
  • Ability to lift up to 50 lbs and work for extended periods in stadium, retail, and warehouse environment

Employment Type: Full-Time, Salary, Non-Exempt

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.