Onsite End User Services Lead – AD & M&A

Computer Task; Orange (CA); On-site; USD 83,000 - 96,000; Full time

Job summary

CTG, a Cegeka company, is seeking an experienced Onsite End User Services Coordinator Team Lead to oversee desktop support operations in a dynamic enterprise environment. This role serves as the central point of coordination for the Desktop Support team, ensuring incoming work is properly prioritized, assigned, tracked, and completed in line with service level expectations.

The role will work closely with technical leads to oversee AD migrations, M&A integration efforts, and other end-user

Qualifications

• Bachelor's degree or equivalent experience in IT/CS, business, or related field.
• 5+ years in desktop support or end-user services.
• 2+ years leading or coordinating technical teams or operations.
• Experience with large endpoint deployments and AD migrations.
• Familiarity with ITIL-based service management.

Responsibilities

• Coordinate and manage incoming support requests, incidents, and service requests for the Desktop Support team.
• Prioritize and assign work based on business impact, urgency, and SLAs.
• Monitor ticket queues to ensure timely response and resolution.
• Act as liaison between end users, support personnel, and IT leadership.
• Escalate issues and coordinate resolution across multiple groups.

Skills

Desktop support

End-user services

Service desk operations

IT coordination

Stakeholder management

Education

Bachelor's degree in IT/CS or related field

Job description

CTG, a Cegeka company, is seeking an experienced Onsite End User Services Coordinator Team Lead to oversee desktop support operations in a dynamic enterprise environment. This role serves as the central point of coordination for the Desktop Support team, ensuring incoming work is properly prioritized, assigned, tracked, and completed in line with service level expectations.

The role will work closely with technical leads to oversee AD migrations, M&A integration efforts, and other end-user