End User Services Manager - IT Leadership & Support

ITAC Solutions; Birmingham (AL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Leadership role

Executive partnership

Multi-location support

Tech planning

Career growth

Job summary

ITAC Solutions in Birmingham, AL seeks an IT End User Services Manager to lead a distributed team of deskside and field technicians while aligning technology with business needs across multiple locations.

The role demands strong people leadership, accountability, and collaboration with regional and executive leadership to drive process improvements and strategic IT planning for a major new facility.

Qualifications

• Bachelor’s degree in CS/IT or related field required.
• 5+ years IT support with direct people-management experience.
• Experience managing deskside/field/infrastructure teams.
• Verifiable direct-management experience with coaching and accountability.
• Strong EQ and credibility with frontline teams and executives.
• Experience partnering with senior leaders to align tech with business needs.
• Excellent communication, organization and problem-solving skills.

Responsibilities

• Lead and develop a distributed team of deskside and office support technicians across multiple locations.
• Provide clear direction, coaching, and accountability for the support team.
• Conduct performance conversations and address employee performance issues directly.
• Serve as the Tier 2 leadership point between remote Tier 1 and Tier 3 teams.
• Partner with regional and executive leadership to align technology support with priorities.
• Build relationships with senior leaders and frontline staff across the organization.
• Improve IT support workflows, documentation, and service delivery across locations.
• Establish consistent standards for deskside and field support.
• Collaborate with other IT teams to resolve complex issues and improve employee tech experience.
• Serve as the IT technology partner for regional offices and business leaders.

Skills

People management

Leadership

Executive partnership

Performance management

Communication skills

Education

Bachelor's degree in CS/IT or related field

Job description

ITAC Solutions in Birmingham, AL seeks an IT End User Services Manager to lead a distributed team of deskside and field technicians while aligning technology with business needs across multiple locations.

The role demands strong people leadership, accountability, and collaboration with regional and executive leadership to drive process improvements and strategic IT planning for a major new facility.