Executive IT Support Lead – Enterprise Asset & CX

General Dynamics Information Technology, Inc.; Arlington (VA); On-site; USD 83,000 - 114,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks an Executive Support Service Lead to oversee the Executive Support Team, providing onsite and remote troubleshooting in a high-volume environment across multiple locations.

Qualified candidates should have extensive IT asset management and program management experience, with strong leadership and communication skills. The role includes managing budgets, staffing, and service quality, ensuring SLAs are met, and coordinating training and

Qualifications

• Bachelor’s Degree in IT or related field required.
• 10+ years of experience performing IT hardware asset management in a large enterprise.
• ITIL 4 or ITIL 5 Managing Professional or Strategic Leader and a current HDI certification are required by the customer.
• HDI certification is a plus.

Responsibilities

• Oversee Executive Support Team and provide leadership, coaching, and training.
• Manage devices including desktops, laptops, printers, peripherals, and mobile devices across the U.S.
• Understand IT asset lifecycle management and software license management.
• Analyze data to identify trends, optimize spending, and report on asset status.
• Proficiency with IT asset management software and Excel for data analysis.
• Ensure contractual SLAs are met and staff use problem management databases to monitor activities.
• Plan, prioritize, and schedule desk-side and executive support activities to ensure continuity of service.
• Lead, direct, evaluate, and develop staff to ensure timely service.
• Identify recurring user problems and recommend solutions to improve service.

Skills

Customer Experience (CX)

Problem Resolution

Technical Support Certifications

Education

Bachelor’s Degree in Information Technology or related field

Job description

General Dynamics Information Technology, Inc. seeks an Executive Support Service Lead to oversee the Executive Support Team, providing onsite and remote troubleshooting in a high-volume environment across multiple locations.

Qualified candidates should have extensive IT asset management and program management experience, with strong leadership and communication skills. The role includes managing budgets, staffing, and service quality, ensuring SLAs are met, and coordinating training and