IT Client Services Team Lead: Deskside & Asset Mgmt

General Dynamics Information Technology, Inc.; Arlington (VA); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility support

Professional growth opportunities

Job summary

General Dynamics Information Technology, Inc. is seeking an IT Client Services Manager / Team Lead to oversee Deskside and executive support in a high-volume enterprise setting.

The role requires 10+ years of related experience, strong analytical and communication skills, and expertise in asset lifecycle and software license management. You will manage day-to-day team activities, budgeting and forecasting, staffing, and service quality, ensuring effective use of tools to document and resolve

Qualifications

• Bachelor’s degree in information technology, business administration, or a related field or an additional 4 years of experience is required.
• 10+ years’ experience performing IT hardware asset management functions in a large enterprise.
• ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification and a current HDI certification is a customer requirement to be considered for this role.
• Strong understanding of IT asset lifecycle management and software license management.
• Ability to analyze data to identify trends, optimize spending, and report on asset status.

Responsibilities

• Oversee deskside and executive support staff in a high-volume environment.
• Manage day-to-day work activities of the team, including timelines and workload prioritization.
• Coordinate program management activities such as budget and forecasting analysis, staffing and performance management, service improvement and quality.
• Ensure tools and software used by the team enable identification, documentation, tracking and resolution of reported problems.
• Foster a productive and motivating work environment and address issues from customers.

Skills

Asset management

Program management

Verbal communications

Budget forecasting

Staffing and performance management

Education

Bachelor's degree in IT/Business Administration or related field

10+ years IT experience in asset management

Tools

Microsoft Excel

Job description

General Dynamics Information Technology, Inc. is seeking an IT Client Services Manager / Team Lead to oversee Deskside and executive support in a high-volume enterprise setting.

The role requires 10+ years of related experience, strong analytical and communication skills, and expertise in asset lifecycle and software license management. You will manage day-to-day team activities, budgeting and forecasting, staffing, and service quality, ensuring effective use of tools to document and resolve