End User Support IT Technician

CACI; United States; On-site; USD 68,000 - 142,000; Full time

Job summary

CACI is seeking an End User Support IT Technician to be the sole onsite IT support for our King of Prussia, PA site. You will diagnose, troubleshoot, and document technical issues through onsite and remote support for a user base of about 70 employees.

Responsibilities include multi-channel support (chat, phone, email, in-person), ticket logging, onboarding/offboarding, and maintaining hardware inventory. A TS/SCI with Poly clearance and Security+ are required.

Qualifications

• Active TS/SCI with Poly U.S. Government Security Clearance is required.
• Current Security+ Certification is required.
• High School Diploma; bachelor's in information technology, computer science, or related field preferred.
• 3+ years’ work experience in helpdesk support; experience being the sole IT support for a single site is a plus.
• Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions.
• Excellent communication and documentation skills.
• Proven customer-focused service orientation.
• Proven knowledge of basic troubleshooting.
• Strong problem-solving skills.
• Ability to maintain a high degree of flexibility and assist others as needed.
• Ability to be onsite in King of Prussia 5 days/week.

Responsibilities

• Provide IT support through chat, phone, email, in person and ticketing system.
• Triage and respond to all requests in an appropriate and timely manner.
• Document, record, and log work in the ticket system.
• Facilitate onboarding and offboarding of users.
• Maintaining inventory of IT equipment.
• Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones.
• Assign file and folder permissions as needed.
• Support various technologies including Windows Desktop/Server/Active Directory, Microsoft 365, and MFA.
• Partner with other help desk team members and elevate issues accordingly.
• May occasionally work off-hours, including weekly on-call schedule.

Skills

Security clearance (TS/SCI with Poly)

Communication

Documentation

Customer-focused service

Problem-solving

Flexibility

Onsite availability

Education

Bachelor's degree in IT/CS (preferred)

High School Diploma

Tools

Windows OS

Active Directory

Microsoft 365

MFA

Ticketing system

Job description

The Opportunity

Supporting our King of Prussia, PA site, the End User Support IT Technician will be the sole onsite IT support for an office of approximately 70 end users. You will play a critical role in expanding and update the site. With a customer-centered approach, you will be responsible for diagnosing, troubleshooting, and documenting technical issues through onsite and remote support.

Responsibilities

• Provide IT support through chat, phone, email, in person and ticketing system
• Triage and respond to all requests in an appropriate and timely manner
• Document, record, and log work in the ticket system
• Facilitate onboarding and offboarding of users
• Maintaining inventory of IT equipment
• Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones
• Assign file and folder permissions as needed
• Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authentication
• Partner with other help desk team members and elevate issues accordingly
• May occasionally work off-hours, including weekly on-call schedule, to support the coordination of problem resolution and maintain continuous operations

Qualifications

Required:

• DO NOT APPLY IF YOU DO NOT HAVE THIS CLEARANCE: Active TS/SCI with Poly U.S. Government Security Clearance
• Current Security+ Certification
• High School Diploma; bachelor's in information technology, computer science, or related field preferred
• 3+ years’ work experience in helpdesk support; experience being the sole IT support for a single site is a plus
• Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions
• Excellent communication and documentation skills
• Proven customer-focused service orientation
• Proven knowledge of basic troubleshooting
• Strong problem-solving skills
• Ability to maintain a high degree of flexibility and assist others as needed
• Ability to be onsite in King of Prussia 5 days/week

EHS/Environmental Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

ITC & Security Clearance Requirements

This position requires an active TS/SCI U.S. Government Security Clearance.

Visa Restrictions

No visa sponsorship is available for this position.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$67,800 - 142,200 USD

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or other protected characteristic.