Onsite Dispatch Coordinator — Real-Time Route Management

RUA; Grand Rapids (MI); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan in Grand Rapids, MI is seeking a full-time Dispatcher to coordinate timely pickup and delivery, assign workload to drivers, and monitor movements using dispatch systems.

You will ensure DOT compliance, communicate with customers, and document driver activities, hours, and tickets. Requires 1-2 years in transportation or dispatch, high school diploma, and strong Microsoft Office skills.

We offer a stable on-site role with a competitive pay range and benefits in Grand Rapids.

Qualifications

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1–2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers' work; notify drivers of assignments for on-time movement of goods.
• Identify and resolve daily service and scheduling issues; maintain timely communication with customer contacts.
• Monitor drivers' hours of service to prevent DOT violations.
• Prepare and process data and paperwork; update dispatch information in real time.
• Promote safety in all areas of dispatch.

Skills

Excellent communication

DOT regulations knowledge

MS Office proficiency

Dispatch systems experience

Education

High school diploma/GED

Tools

Dispatch software

Job description

Ruan in Grand Rapids, MI is seeking a full-time Dispatcher to coordinate timely pickup and delivery, assign workload to drivers, and monitor movements using dispatch systems.

You will ensure DOT compliance, communicate with customers, and document driver activities, hours, and tickets. Requires 1-2 years in transportation or dispatch, high school diploma, and strong Microsoft Office skills.

We offer a stable on-site role with a competitive pay range and benefits in Grand Rapids.