Dispatch Coordinator

Ruan; Wisconsin; Hybrid; USD 29,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid Time Off

Job summary

Ruan is seeking a full-time dispatcher/dispatch coordinator in Saukville, Wisconsin, to coordinate timely pickup and delivery of customer orders. You will assign workload, monitor driver movements, and use dispatch systems to capture data in near real time.

The role emphasizes DOT compliance, clear customer communication, and accurate paperwork. Hours are 8:00 AM–5:00 PM, Monday to Friday, with a pay range of $20.85–$33.37 per hour and comprehensive benefits.

Qualifications

• Must have experience in transportation/dispatch
• Knowledge of DOT rules and industry regulations
• Excellent written and verbal communication skills

Responsibilities

• Coordinate timely pickup and delivery of orders within assigned area
• Direct and schedule drivers' work and notify assignments
• Monitor driver activities and performance for on-time movement
• Identify and resolve daily service and scheduling issues
• Monitor hours of service to prevent DOT violations
• Update dispatch data in real time and maintain reports

Skills

Dispatch coordination

DOT regulations

Communication skills

Dispatch software

MS Office

Education

High school diploma or GED

Tools

Dispatch systems

Microsoft Office Suite

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

This is a full time position working onsite in Saukville, WI.

Schedule: Monday - Friday

Hours: 8:00AM - 5:00PM

Pay Range: $20.85-$33.37

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

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