Onsite Disaster Recovery Case Manager

Endeavors Inc.; Charleston (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

Endeavors Inc. is seeking a Disaster Case Manager to support disaster-affected individuals and families in their recovery journey. The role emphasizes outreach, needs assessment, recovery planning, and connecting clients with resources.

Onsite work is required. The position involves home visits, collaboration with multidisciplinary teams, and thorough documentation. Travel to disaster locations may be required, including evenings and weekends as needed.

Qualifications

• Bachelor’s degree preferred in behavioral sciences, human services, or social services.
• High School diploma or GED with 3+ years of relevant experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
• Monitor progress and assess the effectiveness of services through follow-up visits.
• Assist clients in identifying and securing available benefits, community resources, and social services.
• Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively.
• Maintain accurate and detailed records of client background, case history, and progress toward recovery goals.
• Utilize online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
• Provide ongoing program evaluations and suggest improvements to enhance service delivery.
• Participate in workshops, seminars, and other educational activities to foster professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support the mission and goals of the program.
• Demonstrate exceptional customer service, placing the client first to empower better lives.

Skills

Bilingual English/Spanish

Customer service

Case management

Communication

Documentation

Education

Bachelor’s degree in behavioral sciences, human services, or social services

High School diploma or GED with 3 years of relevant experience

Tools

Case management software

Job description

Endeavors Inc. is seeking a Disaster Case Manager to support disaster-affected individuals and families in their recovery journey. The role emphasizes outreach, needs assessment, recovery planning, and connecting clients with resources.

Onsite work is required. The position involves home visits, collaboration with multidisciplinary teams, and thorough documentation. Travel to disaster locations may be required, including evenings and weekends as needed.