Onsite Disaster Recovery Case Manager

Endeavors; Charleston (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Endeavors in West Virginia seeks a Disaster Case Manager to support disaster-affected individuals and families in their recovery journey onsite. You will conduct outreach, perform eligibility assessments, and develop recovery plans with clients, connecting them to benefits and services while maintaining thorough records.

The role requires travel to various locations, occasional evenings/weekends, and a compassionate, client-centered approach to delivering timely, efficient assistance in line

Qualifications

• Bachelor's degree in behavioral sciences, human services, or social services.
• High School diploma or GED with 3 years of relevant experience.
• Experience in child welfare, emergency disaster response, and/or recovery environments; multi-disciplinary teams preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
• Monitor progress and assess the effectiveness of services through follow-up visits.
• Assist clients in identifying and securing available benefits, community resources, and social services.
• Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively.
• Maintain accurate and detailed records of client background, case history, and progress towards recovery goals.
• Utilize online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
• Provide ongoing program evaluations and suggest improvements to enhance service delivery.
• Participate in workshops, seminars, and other educational activities to foster professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support the mission and goals of the program.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Skills

Bilingual English/Spanish

Education

Bachelor's degree in behavioral sciences, human services, or social services

High School diploma or GED with 3 years of relevant experience

Job description

Endeavors in West Virginia seeks a Disaster Case Manager to support disaster-affected individuals and families in their recovery journey onsite. You will conduct outreach, perform eligibility assessments, and develop recovery plans with clients, connecting them to benefits and services while maintaining thorough records.

The role requires travel to various locations, occasional evenings/weekends, and a compassionate, client-centered approach to delivering timely, efficient assistance in line