Onsite Digital Solutions Support Specialist San Diego

Aston Carter

San Diego (CA)

On-site

USD 34,000 - 37,000

Full time

2 hours ago

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Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Life insurance

Disability insurance

HSA

Transportation benefits

Paid time off

Job summary

A Digital Solution Support Specialist is wanted in San Diego, CA to assist Customer Care with digital systems and business applications. This role targets early-career professionals who enjoy troubleshooting, data work, and supporting system implementations.

You will bridge business users and tech teams, gain hands-on experience with enterprise apps, QA, and process improvements, and help drive operational efficiency across the organization at Aston Carter.

Qualifications

Bachelor's degree or equivalent combination of education and experience.
0-2 years of customer service, technical support, or business support experience.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to learn new technologies and business systems quickly.
Strong organizational skills and attention to detail.
Experience documenting processes, issues, and procedures.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a passion for continuous improvement.

Responsibilities

Provide Tier 1 support for Customer Care systems and digital tools.
Troubleshoot system issues, document findings, and coordinate resolution with IT and Development teams.
Manage and track Help Desk tickets to ensure timely issue resolution.
Support ERP implementation initiatives, including testing, validation, and post-deployment support.
Participate in functional testing and quality assurance activities for new and existing systems.
Gather business requirements and help document processes, workflows, and system enhancements.
Create and maintain system documentation, user guides, and training materials.
Develop reports and analyze data to provide operational insights and support decision-making.
Assist with troubleshooting OCR and other business-critical digital solutions.
Identify opportunities to improve workflows, automate manual processes, and enhance system performance.
Serve as a liaison between Customer Care and technical teams to ensure effective communication and collaboration.
Monitor system performance and support continuous improvement initiatives.