Desktop Support Specialist

neteffects; San Diego (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

neteffects, located in San Diego, CA, seeks a Desktop Support Specialist for a 6‑month onsite assignment. The role provides end‑user technical support for desktops, laptops, peripherals and meeting technologies with a strong emphasis on customer service.

Responsibilities include troubleshooting hardware/software, maintaining SLAs, documenting resolutions, and coordinating with IT for escalations. Must have Windows support, basic networking, and excellent communication skills.

Qualifications

• Excellent verbal and written communication skills.

Responsibilities

• Provide technical end-user support for core systems, hardware, software and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices and other IT equipment.
• Meet SLAs and quality targets while maintaining customer satisfaction.
• Explain technical information clearly to both technical and non-technical audiences.
• Document support activities and resolutions in ticketing systems.
• Collaborate with IT teams to escalate and resolve complex issues.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Troubleshooting

Windows OS

Networking basics

VPNs

Mobile devices

Organizational skills

Independent decision-making

Tools

ServiceNow

MacOS

Job description

Desktop Support Specialist
$27.50–$34.50/hr
Onsite: San Diego, CA 92122
6 month assignment with potential for long term

The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.

Key Responsibilities

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to **escalate and resolve** complex issues.
• Perform other duties as assigned based on evolving business needs.

Required Qualifications

• Strong communication skills - verbal, written, and interpersonal.
• Proven experience in a customer service-oriented technical support role.
• Demonstrated ability to troubleshoot and resolve hardware and software issues.
• Experience in a fast-paced, corporate IT environment.
• Familiarity with networking fundamentals, including Wi‑Fi, VPNs, and remote access tools.
• Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware.
• Familiarity with mobile device support.
• Ability to exercise sound judgment and make decisions independently.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
• Knowledge of MacOS and cross‑platform support environments

Benefits (employee contribution)

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.