Onsite Desktop & Windows/Office Support Specialist

Octave

Madison (WI)

On-site

USD 42,000 - 65,000

Full time

10 days ago

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Job summary

Octave in Madison, WI is seeking an Implementation Associate/Desktop Support to provide comprehensive desktop support across Windows OS and Microsoft Office. The role involves troubleshooting, hardware maintenance, and coordination for relocations, with responsibilities for meetings and conference support using Zoom and Teams.

The ideal candidate has AA level education in Computer Science or technical field, 3–5 years of direct PC support, and relevant Microsoft certifications.

Qualifications

AA in Computer Science or technical school.
3–5 years of direct PC support experience.
Microsoft certifications for related systems preferred.
Printer hardware maintenance experience (2–5 years).

Responsibilities

Provide desktop support for Windows operating systems (Windows 10/11).
Support Microsoft Office, ODBC, SQL connections, and related applications.
Support workstations/desktops/laptops from HP and Dell; troubleshoot peripherals.
Assist with relocation of equipment to new location.
Support meetings and conferences using Zoom and Teams; first-line hardware support.
Deploy Workstation/Desktop setup and offer project/administrative support as needed.

Skills

Desktop support

Windows OS

Microsoft Office

Printer maintenance

Education

AA in Computer Science/Technical School

Microsoft certifications (Office & Windows)

CompTIA A+/Network+/Security+

Printer hardware maintenance experience

Tools

HP printers

Dell workstations

Zoom

Microsoft Teams

Job description

The ideal candidate has AA level education in Computer Science or technical field, 3–5 years of direct PC support, and relevant Microsoft certifications.

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