Implementation Associate/Desktop Support

Octave; Madison (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Octave in Madison, WI is seeking an Implementation Associate/Desktop Support to provide comprehensive desktop support across Windows OS and Microsoft Office. The role involves troubleshooting, hardware maintenance, and coordination for relocations, with responsibilities for meetings and conference support using Zoom and Teams.

The ideal candidate has AA level education in Computer Science or technical field, 3–5 years of direct PC support, and relevant Microsoft certifications.

Qualifications

• AA in Computer Science or technical school.
• 3–5 years of direct PC support experience.
• Microsoft certifications for related systems preferred.
• Printer hardware maintenance experience (2–5 years).

Responsibilities

• Provide desktop support for Windows operating systems (Windows 10/11).
• Support Microsoft Office, ODBC, SQL connections, and related applications.
• Support workstations/desktops/laptops from HP and Dell; troubleshoot peripherals.
• Assist with relocation of equipment to new location.
• Support meetings and conferences using Zoom and Teams; first-line hardware support.
• Deploy Workstation/Desktop setup and offer project/administrative support as needed.

Skills

Desktop support

Windows OS

Microsoft Office

Printer maintenance

Education

AA in Computer Science/Technical School

Microsoft certifications (Office & Windows)

CompTIA A+/Network+/Security+

Printer hardware maintenance experience

Tools

HP printers

Dell workstations

Zoom

Microsoft Teams

Job description

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Implementation Associate/Desktop Support

Job Location (Short): Madison, United States

Workplace Type: Onsite

Req Id: 3487

Responsibilities

• Provide desktop support for all Microsoft related operating systems, with emphasis on Windows 10 and Windows 11. Support includes all problem solving, installs, upgrades, and network printing configurations.
• Provide support for Microsoft Office Suites, ODBC Connections, SQL connections, and various scanning and printer applications. Support includes installs, triage, updates, first-line problem solving, application configuration, and technical support.
• Provide support for workstations, desktops, and laptops, from manufacturers such as HP and Dell, as well as any peripheral devices such as HP printers and plotters, HP and Fujitsu desktop scanners. Support includes troubleshooting, triage, repair, as well as software troubleshooting and configuration of associated applications, drivers, and bios software.
• Provide assistance with the physical relocation of equipment and installation support for the new location.
• Provide support for meetings, webinars, and conferences using software such as Zoom and Microsoft Teams. Provide first line support for hardware in conference rooms, including projectors and all other audio and video equipment.
• Provide Workstation & PC desktop deployment support, as well as provide support for any projects or administrative tasks in the enterprise that the customer requests. This includes planning, implementation, configuration, and management support.

Education / Qualifications

• AA in Computer Science/Technical School and 3-5 years of direct PC support, including Microsoft Certification on related systems.
• Preferred: 5-10 years of direct PC support, Microsoft certifications for Microsoft Office and Microsoft Windows Operating Systems, CompTIA A+, CompTIA Network+, CompTIA Security+
• 2-5 years of experience in printer hardware maintenance
• Must have thorough understanding of Microsoft Operating Systems
• Working knowledge of Windows Domain administration and account management.

Requirements

• Must be able to pass a security background check which includes fingerprinting
• Must be able to work onsite at the Louisiana Department of Transportation and Development in Baton Rouge Headquarters building Monday through Friday