Onsite Desktop Support & IT Deployment Specialist

Geomatik; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Octave is seeking an Implementation Associate/Desktop Support in Madison, WI to provide hands-on IT support across Windows 10/11, Office, printers, scanners, and conference room equipment. You will deploy workstations, troubleshoot hardware and software, and assist with relocation projects as needed.

The role requires a technical AA or equivalent, 3–5 years PC support experience, Windows domain knowledge, and certifications (Microsoft, CompTIA).

Qualifications

• AA in Computer Science/Technical School and 3-5 years of direct PC support, including Microsoft Certification on related systems.
• Preferred: 5-10 years of direct PC support, Microsoft certifications for Microsoft Office and Microsoft Windows Operating Systems, CompTIA A+, CompTIA Network+, CompTIA Security+
• 2-5 years of experience in printer hardware maintenance
• Must have thorough understanding of Microsoft Operating Systems
• Working knowledge of Windows Domain administration and account management.

Responsibilities

• Provide desktop support for Windows 10/11, including installs, upgrades, and network printing configurations.
• Provide support for Microsoft Office Suites, ODBC Connections, SQL connections, and various scanning/printing applications.
• Support workstations/desktops/laptops from HP and Dell; troubleshoot hardware, drivers, and BIOS software.
• Assist with physical relocation of equipment and installation support for the new location.
• Support meetings, webinars, and conferences using Zoom and Teams; provide first-line hardware support in conference rooms.
• Provide Workstation & PC deployment support and assist with projects or administrative tasks as requested.

Skills

Direct PC support

Windows operating systems

Windows Domain administration

Printer maintenance

Microsoft Office

Education

AA in Computer Science/Technical School

Microsoft Certifications (Office/Windows)

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Office Suites

ODBC/SQL connections

Printer/Scanner hardware

Zoom/Microsoft Teams

Job description

Octave is seeking an Implementation Associate/Desktop Support in Madison, WI to provide hands-on IT support across Windows 10/11, Office, printers, scanners, and conference room equipment. You will deploy workstations, troubleshoot hardware and software, and assist with relocation projects as needed.

The role requires a technical AA or equivalent, 3–5 years PC support experience, Windows domain knowledge, and certifications (Microsoft, CompTIA).