Windows Desktop Support Specialist - Early Career

Madison-Davis; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Madison-Davis, LLC is seeking an early-career IT professional to support a large Windows desktop environment in an in-office setting. You will assist with PC management, hardware/software support, asset tracking, security patching, and contribute to broader enterprise IT initiatives.

Strong communication is essential as you help employees with varying technical backgrounds. This role offers hands-on exposure to workstation deployment and ongoing IT operations in a collaborative environment.

Qualifications

• Must be able to support a large Windows desktop environment.
• Strong communication skills, especially with non-technical users.
• Willingness to learn enterprise IT processes.

Responsibilities

• Support the installation, configuration, and maintenance of Windows-based workstations and related equipment.
• Assist with desktop software deployments, updates, connectivity issues, and version management.
• Troubleshoot workstation, peripheral, and software-related issues and provide basic technical support.
• Guide end users through technical solutions using clear, easy-to-understand instructions.
• Support enterprise Windows upgrade initiatives, including workstation prep, OS deployment, and user/data migration.
• Help ensure desktops and laptops receive required security updates and patches.
• Maintain accurate IT asset records and improve PC inventory management.
• Configure and troubleshoot printers, scanners, and other peripherals.
• Maintain documentation for deployments, support activities, and equipment changes.
• Collaborate with IT teams on desktop management and infrastructure projects.

Job description

Madison-Davis, LLC is seeking an early-career IT professional to support a large Windows desktop environment in an in-office setting. You will assist with PC management, hardware/software support, asset tracking, security patching, and contribute to broader enterprise IT initiatives.

Strong communication is essential as you help employees with varying technical backgrounds. This role offers hands-on exposure to workstation deployment and ongoing IT operations in a collaborative environment.