Onsite Desktop Support / Helpdesk Technician

SRS Real Estate Partners; Waltham (MA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

SRS Real Estate Partners is seeking an Onsite Desktop Support / Helpdesk Technician to support the Boston office. You will be the go-to person for day-to-day tech support, troubleshooting issues, setting up devices, and helping end users navigate technology confidently.

You will handle onboarding/offboarding, hardware setups, and collaborate with the corporate IT team to maintain security and data integrity. This role requires a service-oriented mindset and strong communication.

Qualifications

• 2+ years in a desktop support or helpdesk role.
• Proficient in Windows 10/11, macOS, Microsoft 365 and common office software.
• Working knowledge of TCP/IP, VPN, Wi-Fi, DNS, DHCP.
• Certifications such as CompTIA A+, Network+ preferred.

Responsibilities

• Serve as the first point of contact for IT support onsite, via phone, email, or ticketing system.
• Provide hands-on technical support for desktops, laptops, mobile devices, VoIP phones, printers, and conference room systems.
• Troubleshoot and resolve hardware, software, network, and connectivity issues across Windows and macOS environments.
• Set up and maintain user workstations, including OS imaging, patching, and peripheral configurations.
• Support industry-specific tools such as CoStar, LoopNet, Argus, Canva, Adobe Creative Suite, ArcGIS.
• Handle onboarding and offboarding processes—account creation, access management, and hardware setup.
• Coordinate with vendors for equipment repairs and escalated service tickets.
• Maintain accurate records of IT assets, system configurations, and support documentation.
• Work with the corporate IT team to uphold protocols, ensure data backup integrity, and meet compliance requirements.
• Assist with basic AV support for meetings, presentations, and hybrid conference room setups.
• Participate in IT projects including system upgrades, office moves, and new technology rollouts.

Skills

Windows 10/11

macOS

Microsoft 365

Networking basics

MDM platforms

Executive support

Communication skills

IT troubleshooting

Tools

CoStar

LoopNet

Argus

Canva

Adobe Creative Suite

ArcGIS

Job description

Description

Overview:

SRS Real Estate Partners are commercial real estate advisors to many of the best names in retail. We offer extensive commercial real estate solutions to tenants, owners, and investors. Headquartered in Dallas, with more than 25 offices in the US, we have grown into one of the industry’s most influential and respected leaders. Our commitment to excellence is strengthened by our Guarantee of Value, and our success is measured in the achievement of clients’ objectives, satisfaction, and trust.

Position Summary:

We’re looking for a reliable, service-oriented Onsite Desktop Support / Helpdesk Technician to support our Boston office. This position plays a key role in keeping our commercial real estate professionals connected and productive. You’ll be the go-to person for day-to-day tech support—troubleshooting issues, setting up devices, and helping end users navigate technology confidently.

Key Responsibilities:

• Serve as the first point of contact for all IT support needs—onsite, via phone, email, or ticketing system
• Provide hands-on technical support for desktops, laptops, mobile devices (iOS/Android), VoIP phones, printers, and conference room systems
• Troubleshoot and resolve hardware, software, network, and connectivity issues across Windows and macOS environments
• Set up and maintain user workstations, including OS imaging, patching, and peripheral configurations
• Support industry-specific tools and applications such as CoStar, LoopNet, Argus, Canva, Adobe Creative Suite, ArcGIS
• Handle onboarding and offboarding processes—account creation, access management, and hardware setup
• Coordinate with vendors for equipment repairs and escalated service tickets
• Maintain accurate records of IT assets, system configurations, and support documentation
• Work with the corporate IT team to uphold protocols, ensure data backup integrity, and meet compliance requirements
• Assist with basic AV support for meetings, presentations, and hybrid conference room setups
• Participate in IT projects including system upgrades, office moves, and new technology rollouts

Requirements

Qualifications

• 2+ years of experience in a desktop support or helpdesk technician role
• Proven proficiency in Windows 10/11, macOS, Microsoft 365, and common office software
• Working knowledge of networking fundamentals (TCP/IP, VPN, Wi-Fi, DNS, DHCP)
• Familiar with mobile device management platforms and remote support tools
• Clear, professional communication skills with the ability to assist non-technical users
• Experience supporting executives and handling confidential information is a plus
• Certifications such as CompTIA A+, Network+, or similar are preferred

Preferred Traits

• Self-starter who takes initiative and solves problems proactively
• Calm, composed, and professional under pressure
• Strong organizational skills and the ability to manage multiple requests simultaneously
• Customer-focused mindset with a strong desire to provide outstanding service
• Comfortable working in a high-demand, fast-paced, client-facing environment

WHAT WE BELIEVE

We succeed when our clients succeed. Our success is measured in the achievement of our clients’ objectives, satisfaction, and trust.

• Integrity – We will not compromise our individual or corporate integrity for any reason
• Respect – We celebrate the intrinsic value of each person and embrace diverse perspectives
• Teamwork – Collective efforts provide extraordinary results
• Balance – A consistently productive team balances family, faith, community, and self
• Leadership – Continued success relies on our ability to attract and motivate leaders of character

***We do not use 3rd party recruiting agencies***