On-Site PC Support Technician

Worldwide TechServices; Bloomington (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

Worldwide TechServices in Bloomington, IL is seeking an entry-level PC Support specialist. You will troubleshoot desktops and laptops, provide customer support, and respond to service calls within SLAs.

Responsibilities include on-site visits, documenting actions, and maintaining assets and safety guidelines. Candidates typically have a tech school certification and 0–2 years of relevant experience, with valid driver's license and own toolkit.

Qualifications

• Technical school certification or equivalent.
• 0–2 years of relevant experience.
• Previous customer service experience is a plus.
• Valid driver's license with reliable transportation.

Responsibilities

• Provide customer support for designated equipment.
• Handle service calls within SLA.
• Meet customer service satisfaction criteria.
• Complete administrative tasks for each call.
• Record real-time reporting of calls.
• Follow policies and guidelines for service delivery.
• Manage assets and inventory with prompt parts turnaround.
• Report activity accurately and promptly.
• Adhere to safety policies daily.
• Other duties may be assigned.

Skills

Customer communication

Drives to client locations

Lift 50 lbs

Own repair toolkit

Travel overnight

Education

Technical school certification or equivalent

0-2 years of relevant experience

Job description

Worldwide TechServices in Bloomington, IL is seeking an entry-level PC Support specialist. You will troubleshoot desktops and laptops, provide customer support, and respond to service calls within SLAs.

Responsibilities include on-site visits, documenting actions, and maintaining assets and safety guidelines. Candidates typically have a tech school certification and 0–2 years of relevant experience, with valid driver's license and own toolkit.