Onsite Desktop Support Technician | Imaging & IT Services

VSO Inc.; West Palm Beach (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

VSO Inc. in West Palm Beach, FL is seeking a Desktop Support Technician to join our team supporting a client on site. You will provide workstation break-fix, imaging, and end-user assistance to keep desktop operations running smoothly.

This role involves IMAC tasks, asset tagging, printer support, and IT service management updates, with training provided for entry-level candidates. Candidates must be able to lift up to 40 lbs and work onsite.

Qualifications

• Experience in Desktop Support is preferred; training provided for entry-level hires.
• Knowledge of PC Imaging.
• Experience with change management and incident management.
• Adept with tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC – PC Install, Moves, Adds and Changes.
• Image Loads.
• Asset Recovery.
• Asset tagging.
• Printer Support.
• Client Center (Tech Bar) Support.
• IT Service Management Updates.
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction.

Skills

PC Imaging

Change management

Incident management

Communication

Teamwork

Problem solving

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

VSO Inc. in West Palm Beach, FL is seeking a Desktop Support Technician to join our team supporting a client on site. You will provide workstation break-fix, imaging, and end-user assistance to keep desktop operations running smoothly.

This role involves IMAC tasks, asset tagging, printer support, and IT service management updates, with training provided for entry-level candidates. Candidates must be able to lift up to 40 lbs and work onsite.