Desktop Field Technician

Intratek Computer, Inc.; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Paid holidays

Job summary

Intratek Computer, Inc. is seeking a Desktop Field Technician to join our team in Phoenix, AZ. You will provide end-user hardware and software support, respond to helpdesk tickets, and assist the mobile device team as needed.

The position is onsite, 1st shift 8:30am–5:00pm (Phoenix time), with potential for after-hours on-call rotation. Benefits include medical, paid vacation and holidays, and a supportive IT environment.

Qualifications

• Three or more years of end-user technical support experience.
• Experience with Windows and Office in a network environment.
• Experience creating and maintaining technical documentation.

Responsibilities

• Respond to helpdesk tickets in a large enterprise environment.
• Installing and maintaining desktop computer and server hardware and software.
• Supporting and troubleshooting peripheral equipment including scanners, printers, and plotters.
• Performing installation and patching of Windows operating systems.
• Submitting weekly status reports to supervisor.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Preparing workstation and laptop images and deployment of devices.
• Participate in afterhours/weekends on call rotation.
• Support Audio/Video conferencing equipment.

Skills

Active Directory

Windows support

ServiceNow

MDM

Troubleshooting

Tools

Tanium

Workspace ONE

Job description

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions. From our many offices nationwide we have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is seeking a Desktop Field Technician to join our team.

• Desktop Field Technician
• contract
• Onsite
• Phoenix, AZ
• Work schedule is 1st shift, 8:30am – 5:00pm M-F (Phoenix time) (30 minutes lunch)
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holiday

ABOUT THIS POSITION

Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks.

Responsibilities will include but not limited to:

• Responding to helpdesk tickets in a large enterprise environment.
• Installing and maintaining desktop computer and server hardware and software.
• Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
• Performing installation and patching of Windows operating systems.
• Submitting weekly status reports to supervisor.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Preparing workstation and laptop images and deployment of devices.
• Participate in afterhours/weekends on call rotation.
• Support Audio/Video conferencing equipment.

JOB REQUIREMENTS

• A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Experience with ServiceNow ticketing software.
• Experience with Tanium or Workspace One MDM.
• Experience providing technical support for Microsoft Windows and Office in a network environment.
• Experience with preventive maintenance and procedures of workstations and laptops
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24×7 operations.
• The successful candidate must pass a federal background check.
• Only the highest qualified candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver’s license with a clean record

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills