Onsite Desktop Support Technician (Entry Level)

New Era Technology, Inc.; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits

Onsite training and development

Job summary

New Era Technology, Inc. is seeking an entry-level Desktop Support Technician (L1) to provide onsite end-user support in San Jose, CA. This role is ideal for recent graduates or candidates with up to 1 year of IT support experience, offering hands-on training and growth opportunities.

The candidate should have a positive attitude, strong customer service, good communication skills, and a willingness to learn. Work is fully onsite with travel to local client sites as needed.

Qualifications

• 0–1 year of experience in desktop/IT support or help desk.
• Basic knowledge of computer hardware and troubleshooting.
• Basic knowledge of Windows and macOS.
• Experience installing/troubleshooting software.
• Basic knowledge of Microsoft Office 365.
• Experience using an IT ticketing system preferred.
• Strong customer service and communication skills.
• Troubleshooting problems logically and systematically.
• Willingness to learn new technologies and processes.
• Onsite daily work capability.
• Reliable transportation for local travel.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide onsite Level 1 desktop support to end users.
• Troubleshoot hardware, OS, software, and connectivity issues.
• Set up and configure laptops, desktops, monitors and IT equipment.
• Install/replace RAM and storage components.
• Install, configure, and upgrade operating systems and apps.
• Assist with Windows and macOS deployment/imaging.
• Support Microsoft 365 and standard apps.
• Troubleshoot VPN, antivirus, authentication, and app-related issues.
• Conduct basic system health checks and security tasks.
• Document resolutions and update tickets accurately.
• Travel between local client sites as required.

Skills

Customer service skills

Communication skills

Logical troubleshooting

Willingness to learn

Onsite work capability

Physical lift capability

Education

High school diploma or equivalent

CompTIA A+ certification

Associate's or Bachelor's degree in IT/CS or related field

Tools

SCCM

Casper

Cisco AnyConnect VPN

McAfee ePO

PingID

Job description

New Era Technology, Inc. is seeking an entry-level Desktop Support Technician (L1) to provide onsite end-user support in San Jose, CA. This role is ideal for recent graduates or candidates with up to 1 year of IT support experience, offering hands-on training and growth opportunities.

The candidate should have a positive attitude, strong customer service, good communication skills, and a willingness to learn. Work is fully onsite with travel to local client sites as needed.