L1 Helpdesk Technician - Windows, Outlook & Network Support

Elevance Systems Inc; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Elevance Systems Inc in Cupertino, CA, is seeking a dedicated L1 IT Support Engineer to join our healthcare-focused managed services team. You will provide first-level technical assistance to users, diagnose common hardware, software, and network issues, and guide them through resolution steps.

You'll create and manage tickets using ServiceNow, ensuring timely updates and proper escalation when needed. The role offers exposure to Windows, Outlook, printers, and network environments within a

Qualifications

• Provide first-level technical support to users.
• Troubleshoot hardware, software, and network issues.
• Resolve Windows, Outlook, printer, and internet problems.
• Create and manage tickets using ServiceNow.

Job description

Elevance Systems Inc in Cupertino, CA, is seeking a dedicated L1 IT Support Engineer to join our healthcare-focused managed services team. You will provide first-level technical assistance to users, diagnose common hardware, software, and network issues, and guide them through resolution steps.

You'll create and manage tickets using ServiceNow, ensuring timely updates and proper escalation when needed. The role offers exposure to Windows, Outlook, printers, and network environments within a