Onsite Desktop Support Technician – Enterprise IT

Zohorecruit

Town of Charleston (NY)

On-site

USD 42,000 - 65,000

Full time

3 days ago

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Job summary

Axiom Path is seeking a desktop support professional to join a global technology-driven organization in Charleston, SC. You will be the primary onsite IT resource supporting desktop, laptop, mobile devices, printers, and connectivity across Charleston and nearby sites.

The role offers standard business hours with occasional after-hours support, 10–15% local travel, and a year-long assignment providing exposure to enterprise IT operations and security best practices.

Qualifications

0–3 years of desktop or deskside support experience.
Proficiency with Windows 10/11 and end-user hardware/software troubleshooting.
Foundational Active Directory administration and account handling.
Familiarity with TCP/IP, DNS, DHCP and network troubleshooting.
Experience with Microsoft 365 and mobile device support is a plus.
Exposure to endpoint security tools like Tanium and CrowdStrike is valued.
Manufacturing or large enterprise IT support experience preferred.
Associate degree in IT/CS or related field preferred; equivalent practical experience acceptable.

Responsibilities

Serve as primary onsite IT resource for end users, resolving desktop, laptop, mobile device, printer, software, and connectivity issues.
Manage incidents and service requests through the ticketing system while escalating more complex infrastructure issues.
Configure, image, deploy, replace, and troubleshoot Windows computers and manufacturing workstations.
Perform Active Directory administration, device configuration, access setup, and domain-related support.
Help maintain endpoint security and management technologies, including Tanium and CrowdStrike.
Troubleshooting basic TCP/IP, DNS, DHCP, and network connectivity issues.
Support mobile devices, SOTI device management, Zoom Rooms, Microsoft 365, and printing services.
Maintain accurate asset inventories and assist with endpoint, Active Directory, security, backup, and access audits.
Participate in local IT projects, infrastructure upgrades, equipment installations, and moves/adds/changes.
Educate users on corporate technology standards, security requirements, device usage, and available IT services.