Onsite Desktop Support Technician - 12+ Month Contract

Pomeroy; Tempe (AZ); On-site; USD 18,000 - 30,000; Full time

Job summary

Pomeroy in Tempe, AZ is hiring a Desktop Support Technician to provide onsite IT support for end users in a fast-paced enterprise environment.

This is a 12+ month contract with strong potential to convert to full-time. You will resolve hardware and software issues, staff the walk-in IT Support Center, and deliver outstanding customer service.

The role requires hands-on technical skills with Windows and macOS, and familiarity with ServiceNow and modern desk‑top technologies.

Qualifications

• 2-3+ years of Desktop Support, IT Support, or Field Support experience.
• Experience using ServiceNow or another enterprise ticketing system.
• Strong knowledge of Windows, macOS, Microsoft Office, and Microsoft 365.
• Experience supporting desktops, laptops, printers, peripherals, and mobile devices.
• Basic hardware repair experience (RAM, SSD, keyboards, etc.).
• Familiarity with meeting room technology and audio/video equipment.
• Basic networking knowledge including cabling, switches, routers, and Wi-Fi.
• Strong communication, troubleshooting, and customer service skills.

Responsibilities

• Provide onsite desktop and walk-up IT support for end users.
• Manage and resolve incidents using ServiceNow.
• Troubleshoot Windows, macOS, Microsoft 365, and business applications.
• Install, configure, deploy, and support desktops, laptops, peripherals, and software.
• Perform basic hardware repairs including RAM, SSD, and keyboard replacements.
• Support printers, scanners, mobile devices, and meeting room AV equipment.
• Assist with software deployments and device provisioning.
• Provide Smart Hands support for servers, storage, networking equipment, and telecommunications devices.
• Perform basic network cabling, port patching, Wi-Fi, and LAN closet support.
• Maintain IT asset inventory, documentation, and stock management.
• Deliver exceptional customer service while meeting SLA expectations.

Skills

Desktop Support

Customer Service

Walk-in Support

Ticketing

Communication

Hardware Troubleshooting

Tools

ServiceNow

Job description

Pomeroy in Tempe, AZ is hiring a Desktop Support Technician to provide onsite IT support for end users in a fast-paced enterprise environment.

This is a 12+ month contract with strong potential to convert to full-time. You will resolve hardware and software issues, staff the walk-in IT Support Center, and deliver outstanding customer service.

The role requires hands-on technical skills with Windows and macOS, and familiarity with ServiceNow and modern desk‑top technologies.