Onsite Desktop Support Tech – Cincinnati

Compucom Staffing

Cincinnati (OH)

On-site

USD 26,000 - 34,000

Full time

6 days ago

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Job summary

CompucomStaffing in Cincinnati, OH is seeking a Desktop Support Technician to join their team onsite and provide end-user support. The role involves repairing and configuring PCs, laptops, printers, and peripherals, troubleshooting software, and assisting with large IMAC events and PC refreshes. Candidates should have 3–6+ years in PC hardware/software support, strong customer service, and experience in enterprise environments.

Qualifications

3–6+ years of experience supporting PC hardware and software.
Confident, positive attitude delivering great customer experience.
Basic network troubleshooting and ability to assist infrastructure issues as smart hands.
Experience diagnosing, replacing PC hardware components and troubleshooting PC software.

Responsibilities

Repair, test, image and clean PCs, laptops, monitors, printers, and related hardware.
Maintain, analyze, and troubleshoot software and peripherals; set up and configure hardware.
Perform install, move, add, and change; handle IMAC events for printer migration and PC refreshes.
Ensure tickets receive follow-up and appropriate attention.
Provide in-person end-user support onsite at the customer's site.
Back up and burn end user data; assist in documenting process improvements.
Assist coworkers and Site Leader in issue resolution and escalations.