Onsite Desktop Support Specialist - Windows & macOS

Compucom Staffing; Camden (NJ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

CompucomStaffing is seeking a Desktop Technician to join our client’s team onsite in Camden, NJ. You will support Windows and macOS users, troubleshoot hardware and software issues, deploy equipment, and manage end-user service requests with a focus on customer service.

The role requires hands-on desktop support experience, strong troubleshooting, and effective communication to ensure a positive end-user experience. Onsite collaboration with IT teams is essential.

Qualifications

• Minimum 2+ years of hands-on desktop, deskside, or end-user support experience.
• Experience supporting both Windows and macOS devices in a corporate environment.
• Strong hardware, software, and general troubleshooting skills.
• Experience with computer configuration, deployment, imaging, and hardware replacement.
• Working knowledge of Microsoft 365, Teams, Active Directory, and common enterprise applications.
• Experience using ServiceNow or a similar IT service management/ticketing platform.

Responsibilities

• Provide support across Windows and macOS environments, including hardware, software, operating systems, Microsoft 365, applications, peripherals, mobile devices, and basic connectivity issues.
• Configure, deploy, troubleshoot, replace, and maintain laptops, desktops, Macs, monitors, docking stations, printers, and other end-user equipment.
• Support new-hire setups, workstation moves, hardware refreshes, and device replacements.
• Manage assigned incidents and service requests through resolution, maintaining accurate documentation, timely status updates, and appropriate follow-up.

Skills

Windows & macOS support

End-user support

Customer service

Troubleshooting

Active Directory

Microsoft 365

Mobile devices

Hardware deployment

ServiceNow

Networking basics

Tools

ServiceNow

Active Directory

Microsoft 365

Job description

CompucomStaffing is seeking a Desktop Technician to join our client’s team onsite in Camden, NJ. You will support Windows and macOS users, troubleshoot hardware and software issues, deploy equipment, and manage end-user service requests with a focus on customer service.

The role requires hands-on desktop support experience, strong troubleshooting, and effective communication to ensure a positive end-user experience. Onsite collaboration with IT teams is essential.