Onsite Desktop Support Specialist - End-User Tech Help

UNC Health; Lenoir (NC); On-site; USD 30,000 - 43,000; Full time

Job summary

UNC Health Caldwell in Lenoir, NC is seeking a desktop support professional responsible for installation, configuration, and ongoing user support across a multi-platform network.

The role emphasizes ensuring end-user productivity, supporting hardware/software, and assisting with mainframe option design. Onsite work and 40-hour weeks are typical, with a pay range of $21.62 to $31.07 per hour depending on experience.

Qualifications

• Excellent communication skills; ability to work well in a team environment.
• Demonstrated ability to manage multiple tasks simultaneously.
• No licensure or certification required.

Responsibilities

• Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology; adheres to policies and procedures; creates user-profiles; administers files and folders security and storage capacity.
• Manages desktop peripheral inventory and assists with asset management; maintains records for device changes; updates inventory system for relocations.
• Participates in evaluating products for compatibility, flexibility, and ease of use including options for mainframe applications.
• Performs installation and configuration of hardware and software applications.
• Provides customers with technical support and incident resolution; offers initial training and assists with desktop moves as needed.

Skills

Communication

Teamwork

Education

Associate's degree in Computer Science, Information Systems Management or related field

Job description

UNC Health Caldwell in Lenoir, NC is seeking a desktop support professional responsible for installation, configuration, and ongoing user support across a multi-platform network.

The role emphasizes ensuring end-user productivity, supporting hardware/software, and assisting with mainframe option design. Onsite work and 40-hour weeks are typical, with a pay range of $21.62 to $31.07 per hour depending on experience.