Onsite Desktop Support Specialist - End-User & Hardware

CAI; Minneapolis (MN); Vor Ort; USD 55.000 - 61.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

401k retirement plan

Paid time off

Zusammenfassung

CAI is seeking a Desktop Support Specialist to deliver high-quality IT support in a full-time, on-site role in Minneapolis, MN. The successful candidate will manage hardware, software distribution, and ITSM ticket resolution for a corporate environment.

The role requires 3+ years in desktop support, strong AD, SCCM, and MS Office skills, plus effective communication and ability to work independently in a fast-paced setting.

Qualifikationen

• 3+ years of experience in desktop support or a similar end-user computing role.
• Hands-on experience with laptops, docking stations, printers, and peripheral equipment.
• Experience with asset setup, provisioning, mobile device troubleshooting, IP print troubleshooting, A/V and conference equipment, and software distribution.
• Working knowledge of Active Directory, including user and group management.
• Proficiency supporting Microsoft Office applications, including Microsoft Teams.
• Experience with Microsoft Endpoint Configuration Manager (SCCM) or equivalent endpoint management tools.
• Experience using ServiceNow or a similar ITSM platform for incident and request management.
• Working technical knowledge of current operating systems, system software, and PC standards and protocols.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work independently and with minimal supervision.
• Strong attention to detail and organizational skills with the ability to prioritize and execute tasks in a fast-paced environment.
• Good analytical and problem-solving abilities.
• Experience collaborating with remote technology teams.

Aufgaben

• Install, configure, diagnose, repair, and upgrade corporate hardware including desktops, laptops, docking stations, printers, and peripheral equipment.
• Provision new workstations and perform hardware refreshes, including installation of required and requested software for end-user distribution.
• Coordinate with IT personnel on the purchase, installation, relocation, and removal of workstations, printers, and other equipment.
• Install, configure, and replace network and communication equipment as directed.
• Manage the computer recycling and destruction process in accordance with Client-defined procedures.
• Respond to assigned ITSM incidents and service requests in a timely manner.
• Communicate with end users to assess needs, schedule work, and provide basic training on hardware and software.
• Provide support for mobile devices distributed by Piper Sandler; personal device support is limited to approved Piper Sandler applications.
• Maintain professional, courteous, and service-oriented interactions with executives, managers, staff, and colleagues.
• Develop and maintain working knowledge of telephony devices, including mobile devices.
• Maintain configuration of workstations and printers on the network.
• Update and maintain the Client's IT Asset Management (ITAM) system accurately and promptly.
• Demonstrate knowledge of and adherence to security and confidentiality policies for departmental and corporate information.
• Maintain a safe work environment and follow established safety practices.
• Perform additional IT and desktop-related duties as assigned, consistent with the Desktop Support Technician skill set

Kenntnisse

Desktop support

End-user computing

Active Directory

Microsoft Office (Teams)

SCCM/Endpoint management

ITSM (ServiceNow)

Communication skills

Independent work

Ausbildung

Bachelor's degree in Information Systems or Computer Science

Tools

ServiceNow

SCCM

IT Asset Management (ITAM)

Office 365

Jobbeschreibung

CAI is seeking a Desktop Support Specialist to deliver high-quality IT support in a full-time, on-site role in Minneapolis, MN. The successful candidate will manage hardware, software distribution, and ITSM ticket resolution for a corporate environment.

The role requires 3+ years in desktop support, strong AD, SCCM, and MS Office skills, plus effective communication and ability to work independently in a fast-paced setting.