Desktop Support Specialist

CAI; Minneapolis (MN); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k retirement plan

Paid time off

Job summary

CAI is seeking a Desktop Support Specialist to deliver high-quality IT support in a full-time, on-site role in Minneapolis, MN. The successful candidate will manage hardware, software distribution, and ITSM ticket resolution for a corporate environment.

The role requires 3+ years in desktop support, strong AD, SCCM, and MS Office skills, plus effective communication and ability to work independently in a fast-paced setting.

Qualifications

• 3+ years of experience in desktop support or a similar end-user computing role.
• Hands-on experience with laptops, docking stations, printers, and peripheral equipment.
• Experience with asset setup, provisioning, mobile device troubleshooting, IP print troubleshooting, A/V and conference equipment, and software distribution.
• Working knowledge of Active Directory, including user and group management.
• Proficiency supporting Microsoft Office applications, including Microsoft Teams.
• Experience with Microsoft Endpoint Configuration Manager (SCCM) or equivalent endpoint management tools.
• Experience using ServiceNow or a similar ITSM platform for incident and request management.
• Working technical knowledge of current operating systems, system software, and PC standards and protocols.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work independently and with minimal supervision.
• Strong attention to detail and organizational skills with the ability to prioritize and execute tasks in a fast-paced environment.
• Good analytical and problem-solving abilities.
• Experience collaborating with remote technology teams.

Responsibilities

• Install, configure, diagnose, repair, and upgrade corporate hardware including desktops, laptops, docking stations, printers, and peripheral equipment.
• Provision new workstations and perform hardware refreshes, including installation of required and requested software for end-user distribution.
• Coordinate with IT personnel on the purchase, installation, relocation, and removal of workstations, printers, and other equipment.
• Install, configure, and replace network and communication equipment as directed.
• Manage the computer recycling and destruction process in accordance with Client-defined procedures.
• Respond to assigned ITSM incidents and service requests in a timely manner.
• Communicate with end users to assess needs, schedule work, and provide basic training on hardware and software.
• Provide support for mobile devices distributed by Piper Sandler; personal device support is limited to approved Piper Sandler applications.
• Maintain professional, courteous, and service-oriented interactions with executives, managers, staff, and colleagues.
• Develop and maintain working knowledge of telephony devices, including mobile devices.
• Maintain configuration of workstations and printers on the network.
• Update and maintain the Client's IT Asset Management (ITAM) system accurately and promptly.
• Demonstrate knowledge of and adherence to security and confidentiality policies for departmental and corporate information.
• Maintain a safe work environment and follow established safety practices.
• Perform additional IT and desktop-related duties as assigned, consistent with the Desktop Support Technician skill set

Skills

Desktop support

End-user computing

Active Directory

Microsoft Office (Teams)

SCCM/Endpoint management

ITSM (ServiceNow)

Communication skills

Independent work

Education

Bachelor's degree in Information Systems or Computer Science

Tools

ServiceNow

SCCM

IT Asset Management (ITAM)

Office 365

Job description

Who We Are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right - whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Req Number

R8667

Employment Type

Full time

Worksite Flexibility

Onsite

Who We Are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right - whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have experience in end-user computing, hardware provisioning, and IT incident management, and are looking for your next career move.

Job Description

We are looking for a Desktop Support Specialist to deliver high-quality technical support and hardware management across corporate environments. This position will be full-time, on-site in Minneapolis, MN with employees expected to work onsite 5 days per week.

• Install, configure, diagnose, repair, and upgrade corporate hardware including desktops, laptops, docking stations, printers, and peripheral equipment
• Provision new workstations and perform hardware refreshes, including installation of required and requested software for end-user distribution
• Coordinate with IT personnel on the purchase, installation, relocation, and removal of workstations, printers, and other equipment
• Install, configure, and replace network and communication equipment as directed
• Manage the computer recycling and destruction process in accordance with Client-defined procedures
• Respond to assigned ITSM incidents and service requests in a timely manner
• Communicate with end users to assess needs, schedule work, and provide basic training on hardware and software
• Provide support for mobile devices distributed by Piper Sandler; personal device support is limited to approved Piper Sandler applications
• Maintain professional, courteous, and service-oriented interactions with executives, managers, staff, and colleagues
• Develop and maintain working knowledge of telephony devices, including mobile devices
• Maintain configuration of workstations and printers on the network
• Update and maintain the Client's IT Asset Management (ITAM) system accurately and promptly
• Demonstrate knowledge of and adherence to security and confidentiality policies for departmental and corporate information
• Maintain a safe work environment and follow established safety practices
• Perform additional IT and desktop-related duties as assigned, consistent with the Desktop Support Technician skill set

Required

What You'll Need

• 3+ years of experience in desktop support or a similar end-user computing role
• Hands-on experience with laptops, docking stations, printers, and peripheral equipment
• Experience with asset setup, provisioning, mobile device troubleshooting, IP print troubleshooting, A/V and conference equipment, and software distribution
• Working knowledge of Active Directory, including user and group management
• Proficiency supporting Microsoft Office applications, including Microsoft Teams
• Experience with Microsoft Endpoint Configuration Manager (SCCM) or equivalent endpoint management tools
• Experience using ServiceNow or a similar ITSM platform for incident and request management
• Working technical knowledge of current operating systems, system software, and PC standards and protocols
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Strong attention to detail and organizational skills with the ability to prioritize and execute tasks in a fast-paced environment
• Good analytical and problem-solving abilities
• Experience collaborating with remote technology teams

Preferred

• Bachelor's degree in Information Systems, Computer Science, or equivalent experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Must be able to communicate with customers/team members over the phone and in person
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or [phone].

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$55,000-$61,000

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.