Onsite Desktop Support — Secret Clearance Required

MSCCN; Andover (ME); On-site; USD 28,000 - 36,000; Full time

Job summary

MSCCN is seeking an experienced Desktop Support professional to join our team in Andover, MA. You will handle workstation imaging, break-fix, IMAC tasks, asset management, and printer support to maintain smooth client operations.

Strong knowledge of ITSM practices and ticketing tools, plus the ability to work onsite and coordinate with client teams, is required. A Secret Clearance is mandatory for this government-related contract.

Qualifications

• Minimum 5 years of working experience in Desktop Support.
• Knowledge of PC Imaging.
• Experience with change management and incident management.
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC – PC Install, Moves, Adds and Changes.
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Skills

Communication

Desktop support

PC Imaging

Change management

Incident management

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

MSCCN is seeking an experienced Desktop Support professional to join our team in Andover, MA. You will handle workstation imaging, break-fix, IMAC tasks, asset management, and printer support to maintain smooth client operations.

Strong knowledge of ITSM practices and ticketing tools, plus the ability to work onsite and coordinate with client teams, is required. A Secret Clearance is mandatory for this government-related contract.