Onsite Desktop Support Specialist - Secret Clearance

MSCCN; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

VSO in Tucson, AZ is seeking a seasoned IT professional for Desktop Support to join our team serving a key client. This onsite role focuses on workstation maintenance, imaging, and support duties to ensure seamless operations.

Candidates should have 5+ years in desktop support, experience with PC imaging, change and incident management, and familiarity with ServiceNow, Bomgar, LapLink and Secure Disk Wipe. A Dell certification is a plus, as is inventory control.

Qualifications

• Minimum 5 years of working experience in Desktop Support.
• Knowledge of PC Imaging.
• Experience with change management and incident management.
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC – PC Install, Moves, Adds and Changes.
• Image Loads.
• Asset Recovery.
• Asset tagging.
• Printer Support.
• Client Center (Tech Bar) Support.
• IT Service Management Updates.
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned.

Skills

Desktop Support

PC Imaging

Change management

Incident management

Education

Dell Certification

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

VSO in Tucson, AZ is seeking a seasoned IT professional for Desktop Support to join our team serving a key client. This onsite role focuses on workstation maintenance, imaging, and support duties to ensure seamless operations.

Candidates should have 5+ years in desktop support, experience with PC imaging, change and incident management, and familiarity with ServiceNow, Bomgar, LapLink and Secure Disk Wipe. A Dell certification is a plus, as is inventory control.