Onsite Desktop Support Specialist - Secret Clearance

VetJobs; Aurora (CO); On-site; USD 30,000 - 45,000; Full time

Job summary

VSO is seeking a Desktop Support professional to support a major client in Aurora, CO. The role focuses on workstation break/fix, imaging, asset handling, printer support, and IT service management updates. Onsite work is required with a government-cleared environment.

The ideal candidate has 5+ years in desktop support, familiarity with imaging, and experience with ServiceNow, Bomgar, LapLink, and Secure Disk Wipe. U.S. citizenship and security clearance are required.

Qualifications

• High School or GED required.
• 5+ years of Desktop Support experience.
• Knowledge of PC imaging processes.
• Experience with change and incident management.
• Experience with tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC – PC Install, Moves, Adds and Changes.
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management updates
• Other client support duties to maintain workstation operations and customer satisfaction.

Skills

Desktop Support

PC Imaging

Change management

Incident management

Education

High School/GED

Certified Dell Technician

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

VSO is seeking a Desktop Support professional to support a major client in Aurora, CO. The role focuses on workstation break/fix, imaging, asset handling, printer support, and IT service management updates. Onsite work is required with a government-cleared environment.

The ideal candidate has 5+ years in desktop support, familiarity with imaging, and experience with ServiceNow, Bomgar, LapLink, and Secure Disk Wipe. U.S. citizenship and security clearance are required.