Desktop Technician - Onsite IT Support & Imaging

Apex Systems; Cincinnati (OH); On-site; USD 52,349,000 - 71,635,000; Part time

Job summary

Everforth Apex Systems is seeking a Desktop Technician to join their IT Support team in Cincinnati, OH. This hands-on role focuses on end-user hardware/software troubleshooting and maintaining smooth desktop computing experiences.

You will configure and image desktops, assist via Help Desk channels, manage tickets, and document solutions while collaborating with cross-functional IT teams. This contract role offers weekday hours, potential for extension, and exposure to ServiceNow ticketing and

Qualifications

• Experience with a ticketing system (ServiceNow) and handling end-user inquiries.
• Strong desktop/laptop/printer troubleshooting and peripheral support.
• Good knowledge of Windows OS and basic networking concepts.
• Customer-facing technical support experience in a professional setting.
• Excellent communication and customer service skills.
• Ability to work independently and collaborate with IT teams.

Responsibilities

• Configure, image, and deploy desktops, laptops, and end-user devices.
• Provide support through the IT Help Desk via phone, chat, and in-person.
• Troubleshoot hardware, software, printer, and network issues.
• Manage and resolve tickets using ServiceNow or similar system.
• Install, configure, and maintain desktop applications and peripherals.
• Escalate complex issues to appropriate IT teams.
• Perform routine maintenance, upgrades, and equipment replacements.
• Document solutions and contribute to IT knowledge base.
• Assist users with questions and basic training as needed.
• Maintain service levels and manage ticket queues.

Skills

Ticketing system experience (ServiceSo

Education

Associate degree in IT or related field

CompTIA A+ or Microsoft desktop support certs

Tools

ServiceNow

Remote support tools

Job description

Everforth Apex Systems is seeking a Desktop Technician to join their IT Support team in Cincinnati, OH. This hands-on role focuses on end-user hardware/software troubleshooting and maintaining smooth desktop computing experiences.

You will configure and image desktops, assist via Help Desk channels, manage tickets, and document solutions while collaborating with cross-functional IT teams. This contract role offers weekday hours, potential for extension, and exposure to ServiceNow ticketing and