Desktop Support Engineer

US Acute Care Solutions; Canton (OH); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings accounts (HSA) and FSA

401(k) employee and employer matching

Paid time off and holidays

Paid parental leave

Disability insurance

Life and AD&D insurance

Employee assistance programs

Job summary

US Acute Care Solutions is seeking a Desktop Support Engineer for our Canton, OH office. You will perform hands-on desktop support, image workstations, manage assets, and maintain ITSM documentation to keep end users productive.

You will support Windows, Mac OS, iOS and Android devices, work with a ticketing system, and help with hardware repair, deployment, and software updates. Some travel is required and a strong team ethic is essential.

Qualifications

• Associate degree or related certification required.
• At least 2 years of desktop support experience.
• A+ certification preferred.

Responsibilities

• Provide hands-on desktop support to end users.
• Image and deploy workstation operating systems and applications.
• Maintain and document issues using the ticketing system.
• Escalate issues and coordinate resolutions with IT teams.
• Install, configure, and repair hardware and peripherals.
• Support Windows, MacOS, iOS, and Android devices.
• Maintain asset management and perform updates.
• Assist with IT disposition and documentation.

Skills

Desktop support

Asset management

Windows support

Mac support

iOS support

Android support

Troubleshooting

Documentation

Communication skills

Time management

Teamwork

Travel willingness

Education

Associate Degree

A+ certification

Tools

Workspace ONE MDM

Okta

Ticketing system

Job description

Job Posting Closing Date: Open until Filled

Where do you belong? Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success. USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.

Job Description

The Desktop Support Engineer’s role is to ensure proper computer and desktop operation so that end users can accomplish their business tasks. This includes deploying computer images and assist with decommissioning of computer hardware, asset management, and following ITSM standards. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands‑on help at the desktop level.

Location: This is an onsite position at the USACS Corporate office in Canton, Ohio.

ESSENTIAL JOB FUNCTIONS

• Perform hands‑on desktop support, including deploying and upgrading workstations, configuring system hardware and applications.
• Document all pertinent information and details of the problem using the company ticketing system.
• Escalates problems and effectively communicate to the appropriate personnel for resolution.
• Image new and redeployed laptops with company image.
• Responsible for shipping and receiving computer equipment.
• Responsible for maintaining and organizing computer equipment in the storage rooms.
• Installing and maintaining hardware and computer peripherals.
• Troubleshooting hardware and software issues.
• Supports Windows, Mac OS, iOS, and Android hardware.
• Maintain asset management and Windows updates along with adhering to ITSM standard.
• Assist with IT disposition.
• Ability to identify areas for improvement and identifying pain points and bottlenecks.
• Make recommendations regarding process improvements/changes and drives implementation, based on the needs of the business.
• Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company.
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of and skill in using, installing and repairing personal computer hardware and software.
• Strong experience with and able to support operating systems, including Windows, Mac, iOS and Android systems.
• Strong knowledge of all web browsers such as Internet Explorer, Chrome, Firefox and Safari.
• Strong knowledge with iPhones, Android Smartphone devices and tablets.
• Working knowledge of mobile device security software, Workspace One MDM, Okta.
• Exceptional written and oral communication skills.
• Ability to absorb and retain information quickly.
• Highly self‑motivated and directed.
• Proven analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑demand environment.
• Exceptional ability to conduct themselves in a professional manner while assisting employees Experience working in a team‑oriented, collaborative environment.
• Ability to work flexible hours.
• Some travel is required

EDUCATION AND EXPERIENCE

Associate Degree and/or related certification. At least 2 or more years of related experience in a Desktop Support environment. A + certification preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 50 pounds. Required to have close visual acuity to perform job

Hourly Rate

Hourly Rate: $21.59-$39.94/hour Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description.

Benefits

USACS offers a comprehensive and competitive benefits package designed to support the health, well‑being, and financial security of our employees. Benefits may vary based on role, location, and employment status, but generally include:

• Medical, dental, and vision insurance options
• Health savings accounts (HSA) and flexible spending accounts (FSA)
• 401(k) employee and employer contributions
• Paid time off, including vacation, sick leave, and company holidays
• Paid parental leave & family support benefits
• Short‑term and long‑term disability insurance
• Life and accidental death & dismemberment (AD&D) insurance
• Employee assistance programs & wellness resources

Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role. Specific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies.

About US Acute Care Solutions (USACS)

US Acute Care Solutions (USACS) is the leading Clinician‑centric provider of hospital‑based emergency and inpatient medicine. Delivering emergency, hospital, and critical care medicine services to hospitals and health systems across the nation, we serve 11 million patients annually in 400+ programs across 27 states. As a practice, we prioritize the personal and professional satisfaction of every member of our incredible team. We offer competitive benefits and unlimited paths for advancement, complemented by a culture of robust support.