Onsite Desktop Support Analyst - 6+Month Contract

Pyramid Consulting, Inc; Santa Clara (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking a Desktop Support Analyst for an onsite, 06+ months contract in Santa Clara, CA. You will provide complex technical support for desktop, software, and hardware, and coordinate work orders within the desktop environment.

Ideal candidates have 5+ years in desktop support, Linux experience, and solid Windows troubleshooting skills, plus scripting ability. Benefits include health insurance and paid leave.

Qualifications

• 5+ years of desktop support experience.
• Linux environment experience (1 year) required.
• Strong Windows desktop OS expertise and troubleshooting.
• Scripting experience with Shell/Bash or Perl.
• GxP/validated systems knowledge preferred.

Responsibilities

• Provide complex technical support for desktop, software, and hardware installation, including remote access technologies.
• Analyze, diagnose, and resolve issues with desktop computers, operating systems, and application software.
• Collaborate with user groups and IT partners to address technical issues and implement solutions.
• Manage the lifecycle of desktop technology, including procurement, refresh, and disposition processes.
• Coordinate technical work orders for installations, moves, adds, and changes within the desktop environment.
• Document hardware/software changes and maintain inventory records.
• Troubleshoot and analyze PC hardware, operating systems (Windows 7, Windows 10, Linux), and office automation software.
• Engage in audio/video setup and troubleshooting, along with printer maintenance.

Skills

Desktop support

Troubleshooting

Scripting

Windows OS

Linux

GxP knowledge

LAN knowledge

Education

College degree or equivalent

Tools

Windows Domain

Azure

Shell/Bash

Perl scripting

Job description

Pyramid Consulting, Inc. is seeking a Desktop Support Analyst for an onsite, 06+ months contract in Santa Clara, CA. You will provide complex technical support for desktop, software, and hardware, and coordinate work orders within the desktop environment.

Ideal candidates have 5+ years in desktop support, Linux experience, and solid Windows troubleshooting skills, plus scripting ability. Benefits include health insurance and paid leave.