On-Site IT Support Specialist (Tier 1)

Adams and Associates, Inc.; Crystal Springs (MS); On-site; USD 36,000 - 52,000; Full time

Job summary

Adams and Associates, Inc. is seeking a on-site IT Support Technician to serve as the primary Tier 1 support for the center.

You will review and resolve basic ticket requests in Zendesk, assist with Windows 10, MS Office and network issues, and escalate complex problems to Tier 2. The role requires a high school diploma, strong communication skills, and the ability to lift up to 40 pounds as needed to support equipment and readiness of the Job Corps Center.

Qualifications

• High School Diploma or equivalent required.
• Strong working knowledge of computer systems, hardware and software.
• Experience with Windows 10, MS Office, Networking and TCP/IP preferred.
• Citrix and Cisco VoIP experience a plus.
• Good problem solving, analytical and team-working skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Review and complete center-based IT support tickets in Zendesk.
• Provide Tier 1 support for basic customer issues, account creations and password resets.
• Escalate complex issues to Tier 2 on-site IT Specialist.
• Coordinate with Center Property Officer to manage equipment.
• Produce summaries for management reports as required.
• Respond promptly to IT requests from Corporate IT.

Skills

Windows 10

MS Office

Networking

TCP/IP

Citrix

Cisco VoIP

Problem solving

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Zendesk

Center IT SOPs

Job description

Adams and Associates, Inc. is seeking a on-site IT Support Technician to serve as the primary Tier 1 support for the center.

You will review and resolve basic ticket requests in Zendesk, assist with Windows 10, MS Office and network issues, and escalate complex problems to Tier 2. The role requires a high school diploma, strong communication skills, and the ability to lift up to 40 pounds as needed to support equipment and readiness of the Job Corps Center.